Medical Scheduler, ENT, 8a-4:30p

University of Louisville Physicians; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

UofL Health is seeking a Medical Scheduler in Louisville, KY to support clinicians by arranging follow-up visits, tests, and procedures, coordinating care across departments.

You will interact with patients of all ages, verify pre-certifications, and use Allscripts and Centricity while ensuring HIPAA compliance and clear scheduling communications.

Qualifications

• High school diploma or GED required.
• Two+ years scheduling experience in a multi-specialty clinic preferred.
• Experience with Allscripts and Centricity Business a plus.

Responsibilities

• Schedule follow up/return visits for patients.
• Obtain pre-certifications and pre-authorizations as needed.
• Schedule medical tests and procedures for patients.
• Discuss procedure instructions with patients.
• Call patients to schedule procedures and provide follow-up instructions.
• Use Allscripts, Centricity Business and online paging systems to coordinate care.
• Maintain patient confidentiality per HIPAA guidelines.
• Support other duties as assigned.

Skills

Scheduling

HIPAA compliance

Interpersonal communications

Education

High school diploma or GED

Two years scheduling experience

Tools

Allscripts

Centricity Business

Online paging systems

Job description

Primary Location: Community Ear, Nose, Throat & Allergy Address: 4612 Chamberlain Lane, Suite 204 Louisville, KY 40241

Shift: First Shift (United States of America)

Job Description Summary: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description: The Medical Scheduler is an individual who assists the staff and physician by scheduling patients for appropriate follow up appointments and necessary tests and procedures. The Scheduler functions as a member of the healthcare team with responsibilities that commensurate with educational preparation and demonstrated competencies. Direct patient interaction is provided to patients of all ages.

Essential Functions:

• Schedule follow up/return visits to our office for patients.
• Obtain appropriate pre-certification and pre-authorizations, as needed.
• Schedule medical tests and procedures for patients. (i.e. - interventional invasive cardiology procedures, electrophysiology, etc.)
• Discuss patient instructions for procedures with patient so patient has clear understanding of what is expected.
• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.
• Use Allscripts, Centricity Business, online paging systems.
• Retrieve information from other hospital systems.
• Holds in confidence all matters concerning patients according to HIPAA guidelines.
• Exhibits friendly and helpful behavior.
• Other duties as assigned.

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description: Education: High school diploma or GED/Equivalent (required) Experience: Two (2) years of scheduling in a multi-specialty clinic (preferred) UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.