Medical Scheduler

100 Albany Med Health System; Slingerlands (NY); On-site; USD 46,215 - 60,080; Full time

Job summary

100 Albany Med Health System is looking for a Front Desk Associate in Slingerlands, NY. Responsibilities include assisting patients at check-in, managing patient records, and collecting insurance information. The ideal candidate will have strong customer service skills and the ability to multitask in a busy environment.

Qualifications include a High School Diploma/G.E.D., with 2-3 years of office experience. Experience in a medical setting and knowledge of electronic health records are highly valued. Strong time management and problem-solving abilities are essential for this role.

Qualifications

• 2-3 years of office experience, or one year in a medical practice preferred.
• Ability to learn and utilize resources effectively.
• Good judgment and ability to review information thoughtfully.

Responsibilities

• Assist patients at the front check-in desk.
• Utilize electronic medical record to maintain patient records.
• Update insurance information and collect patient co-pays.

Skills

Excellent customer service skills

Time management skills

Ability to multi-task

Problem-solving skills

Education

High School Diploma/G.E.D.

Tools

Electronic health record

Microsoft Office

Job description

Department/Unit: AMCOM - Delmar Family Medicine

Work Shift: Day (United States of America)

Salary Range: $46,215.00 - $60,080.00

Responsibilities

• Assist all patients that report to the front check‑in desk.
• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via the registration process and scan functionality.
• Update insurance information, attend appointments, collect patient co‑pays and other duties as assigned at the time of patient check‑in for scheduled appointments.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow‑up appointments and referrals as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Convey a professional image by adhering to the established dress code.
• Responsible for the registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepare patient disability and out‑of‑work / school paperwork.
• Discuss financial obligation and explain regulatory forms, as well as answer any patient questions.
• Work in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
• Understand the practice and hospital strategic plan.
• Support plans, policy and procedures, and initiatives within the scope of department expectations and role.
• Represent AMC and support the ideals and principles of the department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Champion to ensure an optimal patient experience.
• Promote patient and employee safety as the top priority.
• Promote a safe environment and promptly report issues.
• Understand patient safety goals.

Qualifications

• High School Diploma/G.E.D. – required.
• 2‑3 years of office experience, or one year of related experience in a medical practice – preferred.
• Experience using an electronic health record and Microsoft Office – a plus.
• Excellent customer service skills.
• Ability to multi‑task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgment and ability to problem solve; elevate issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

Standing – occasionally walking – occasionally sitting – constantly lifting – rarely carrying – rarely pushing – rarely pulling – rarely climbing – rarely balancing – rarely stooping – rarely kneeling – rarely crouching – rarely crawling – rarely reaching – rarely handling – occasionally grasping – occasionally feeling – rarely talking – constantly hearing – constantly repetitive motions – frequently eye/hand/foot coordination – frequently working conditions

Working Conditions

Extreme cold – rarely; Extreme heat – rarely; Humidity – rarely; Wet – rarely; Noise – occasionally; Hazards – rarely; Temperature change – rarely; Atmospheric conditions – rarely; Vibration – rarely.

Equal Opportunity Employer

Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.