Medical Records Specialist

Community Healthcare Network; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Community Healthcare Network is seeking a Medical Record Specialist (MRS) responsible for processing release of information (ROI) requests in a timely and accurate manner, ensuring HIPAA compliance and high-quality customer service. The role involves handling confidential patient data and coordinating with staff and vendors.

The position emphasizes documentation in the EMR system and adherence to company policies, with bilingual Spanish preferred to assist a diverse patient base.

Qualifications

• Ability to handle confidential information with discretion.
• Experience handling medical records or ROI workflows is a plus.
• Strong customer service orientation and effective communication.

Responsibilities

• Reviews release of requested medical records ensuring HIPAA compliance and timeliness.
• Maintains patient privacy and confidentiality per HIPAA and related regulations.
• Processes requests for patient health information according to policies and procedures.
• Standardizes and documents records in the EMR system and assigns tasks to staff.
• Responds to record requests via phone, email, and fax.
• Monitors software and vendors involved in the process.

Skills

Customer service

HIPAA compliance

Attention to detail

Education

High School Diploma or GED

Job description

Community Healthcare Network is seeking for a Medical Record Specialist (MRS) who will be responsible for processing all release of information (ROI), specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Job Function

Responsibilities include, but are not limited to:

• Reviews the release of requested medical records and ensures that the process is HIPAA compliant and timely
• Maintains and protects sensitive and private information by keeping patient records confidential in accordance with ambulatory care, The Joint Commission, HIPAA, local, state, and federal laws and regulations
• Investigates possible violations of HIPAA policies and procedures and reports to Associate Director, Medical Records
• Receives and processes requests for patient health information in accordance with company and facility policies and procedures
• Standardizes all records that are contained in the medical record in collaboration with medical and administrative staff
• Documents all medical records request by creating telephone encounters in CHN’s Electronic Medical Record system electronic medical records system, eClinicalWorks (“eCW”) and assigns to appropriate staff
• Responds to requests for patient records both internally and externally via phone, email, and fax.
• Maintains working knowledge of company and facility software
• Monitors third-party vendor software and processes.
• Responsible for scanning and uploading records to eCW.
• Engages in ongoing training, education, and professional activities to enhance knowledge, skills, and professionalism.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Performs other related duties as assigned.

What We Look For

• High School Diploma or GED.
• Bilingual Spanish is a preferred.