Medical Records Processing Specialist Onsite

TravelCenters of America; Winchester (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthMark Group is seeking an Onsite Medical Records Processing Specialist in Winchester, KY. This entry-level role handles release of information requests, ensuring 100% ROI accuracy and rapid turnaround for STATs, while maintaining patient confidentiality and HIPAA compliance.

Responsibilities include reviewing requests, validating PHI releases, performing quality checks, and updating records. The role emphasizes customer service, professional conduct, and adherence to privacy standards in a

Qualifications

• Ability to learn quickly and adapt to new tools and processes.
• Reliability and punctuality in handling requests.
• Experience with confidentiality and privacy practices is a plus.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI accuracy.
• Meet 24-hour turnaround targets for most ROI requests.
• Keep all queues current and properly organized.
• Validate requests and authorize release of PHI per procedures.
• Conduct quality checks for accuracy and invoicing.
• Maintain confidentiality and security of PHI during transport, storage, and disposal.
• Complete legal affidavits and respond to questions as needed.
• Record ROI requests into the chart and update facility guides.
• Provide excellent customer service and de-escalate issues when needed.
• Communicate status of requests to clients and patients.

Skills

Fast learner

Dependable

Quick worker

Team player

Positive attitude

Strives to do more

Job description

COMPANY:

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’ s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

JOB DESCRIPTION:

HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates.

POSITION: Onsite Medical Records Processing Specialist

LOCATION: 175 Hospital Drive, Winchester, KY

Entry-level job duties include, but not limited to:

JOB ROLE AND RESPONSIBILITIES:

• Complete all incoming ROI requests in a timely and efficient manner.
• This position must maintain 100% ROI Accuracy.
• This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
• This position must keep all queues current.
• Validates requests and authorizes for release of PHI according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abides by the ROI policy specific to both HealthMark and the client.
• This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provides excellent customer service by being attentive and respectful.
• Follows-through as promised.
• Proactive in identifying PT complaints with the ability to de-escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.
• Assist clients, patients, and requestors with the status of requests for medical records via phone call.

Qualities that the candidate for this position should include:

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs