Medical Records Clerk

Healthcare Outcomes Performance Co. (HOPCo); Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeast Orthopedic Specialists is seeking a Medical Records Clerk to maintain and retrieve patient files, process medical records requests, and support the records management workflow in a busy orthopedic practice.

The role requires basic computer skills, attention to confidentiality, and the ability to manage filing and documentation across departments. Prior medical office experience is preferred, with a focus on accuracy and organization.

Qualifications

• High school diploma or GED preferred.
• Medical office experience preferred.
• Knowledge of modern office equipment.
• Interpersonal and organizational skills with strong telephone etiquette.

Responsibilities

• Maintains patient files and retrieves files for scheduled appointments; prepares file labels and maintains filing statistics.
• Responds to requests for medical records and processes letters and reports.
• Retrieves patient schedules from the computer system and distributes lab reports and materials to physicians.
• Photocopies records for billing or legal services and transmits information via fax.
• Keeps supervisor informed of problems and monitors supplies; performs other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Telephone etiquette

Education

High school diploma/GED

Tools

Modern office equipment

Job description

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo is the managing partner of Arizona-based entities, CORE Institute, Northern Arizona Orthopaedics, CORE Institute Specialty Hospital, Michigan-based CORE Institute, and Florida-based Southeast Orthopedic Specialists.

As Southeast Orthopedic Specialists continues to grow, we are looking for a Medical Records Clerk.

Please see below for the functions and requirements to be a Medical Records Clerk with Southeast Orthopedic Specialists.

Essential Functions

• Maintains patient files and retrieves files for scheduled appointments; files study patient charts; files all patient data upon receipt of information; initiates record for new patients and creates computer index; prepares file labels; maintains filing statistics; audits filing sequence.
• Responds to requests for medical records; processes letters and reports; answers and directs telephone calls.
• Retrieves patient schedules from computer system; distributes lab reports to physicians, and materials to other departments; requests information from various departments; responds to correspondence requests.
• May photocopy records and documents for billing and/or legal services; sends and receives information via facsimile machine.
• Keeps supervisor informed of problems or issues; monitors supplies needed; performs other duties as assigned.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

Experience

• Medical office experience preferred.

Knowledge

• Knowledge of modern office equipment.

Skills

• Interpersonal/human relations skills.
• Organizational skills.
• Telephone etiquette skills.

Abilities

• Ability to maintain records and files.
• Ability to operate personal computer.
• Ability to maintain confidentiality.
• Ability to exert physical effort maintaining and distributing files

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.
• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

PHYSICAL/MENTAL DEMANDS

• Requires sitting approximately 90%, walking and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.

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