Medical Records Assistant Full-Time

(Willow Creek Healthcare Center) Willow Creek Post Acute, LLC; United States; On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid time off

Paid holidays

Training and growth opportunities

Bonus opportunities

Job summary

Willow Creek Healthcare Center is seeking a dependable Full-Time Medical Records Assistant to support the Medical Records Department in maintaining accurate, confidential resident health information in line with facility policies and regulations. The role requires strong organizational skills and experience with electronic health records.

The position offers competitive hourly pay of $19.00–$19.31 based on experience, with benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Experience with medical records, healthcare, or clerical work preferred.
• Knowledge of HIPAA and resident confidentiality.
• Experience with electronic health records (EHR) a plus (e.g., PointClickCare).
• Proficiency in Microsoft Office and general computer applications.

Responsibilities

• Maintain complete, accurate resident medical records.
• File, scan, index, and retrieve documents in paper and electronic systems.
• Review records for missing signatures, dates, and required information.
• Audit records for accuracy, completeness, and regulatory compliance.
• Track documentation and follow up with staff as needed.
• Prepare records for admissions, transfers, discharges, and readmissions.

Skills

Attention to detail

Organizational skills

Communication skills

Prioritization

Independent work

HIPAA knowledge

EHR experience

Microsoft Office

Education

High school diploma or equivalent

Tools

PointClickCare

Microsoft Office

Job description

Medical Records Assistant – Full-Time

Willow Creek Healthcare Center Pay Range: $19.00–$19.31 per hour, based on experience

Join a Team Where Accuracy, Organization, and Compassion Matter

Willow Creek Healthcare Center is seeking a dependable and detail-oriented Full-Time Medical Records Assistant to join our team. This position supports the Medical Records Department by ensuring resident health information is accurate, complete, confidential, and maintained in accordance with facility policies and regulatory requirements. The ideal candidate is highly organized, comfortable working with electronic health records, and able to manage sensitive information with professionalism and discretion.

Essential Duties and Responsibilities

• Assist with maintaining complete, accurate, and organized resident medical records.
• File, scan, index, and retrieve clinical documents in paper and electronic record systems.
• Review records for missing signatures, dates, reports, assessments, and other required information.
• Assist with auditing medical records for accuracy, completeness, and regulatory compliance.
• Track outstanding documentation and follow up with appropriate staff members.
• Prepare and organize records for new admissions, hospital transfers, discharges, and readmissions.
• Process requests for medical records and release information only with proper authorization.
• Maintain resident privacy and confidentiality in accordance with HIPAA and facility policies.
• Assist with physician orders, laboratory reports, consultation records, and other clinical documentation.
• Ensure records are properly labeled, secured, stored, and retained.
• Assist with archiving and retrieving discharged resident records.
• Enter resident information accurately into electronic health record systems.
• Support facility surveys, audits, quality-assurance activities, and record reviews.
• Communicate professionally with residents, families, physicians, hospitals, staff, and authorized outside agencies.
• Answer telephone calls, respond to routine requests, and provide clerical support to the department.
• Report missing, incomplete, or potentially inaccurate documentation to the Medical Records Director.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous medical records, healthcare, skilled nursing, administrative, or clerical experience preferred.
• Knowledge of HIPAA, resident confidentiality, and health information practices preferred.
• Experience with PointClickCare or another electronic health record system is a plus.
• Proficiency in Microsoft Office and general computer applications.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple tasks and meet required deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively as part of a team.
• Professional and dependable with the ability to handle sensitive information appropriately.

Physical Requirements

This position requires frequent sitting, standing, walking, computer use, reading, filing, and telephone communication. The employee may occasionally be required to bend, reach, and lift or carry files and supplies weighing up to 25 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Why Join Willow Creek Healthcare Center?

• Competitive hourly pay
• Full-time employment
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Paid time off
• Paid holidays
• Training and professional growth opportunities
• Reward and bonus opportunities
• Supportive leadership and a collaborative team environment
• Meaningful work supporting exceptional resident care

Benefits are subject to eligibility requirements and facility policy.

If you are organized, detail-oriented, and committed to protecting the accuracy and confidentiality of resident information,

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

Employment decisions are based on qualifications, merit, and business needs.