Medical ReceptionistPRN

American Family Care New Garden; Greensboro (NC); On-site; USD 20,664,000 - 27,552,000; Part time

Benefits offered by this job

Great small business work environment

Flexible scheduling

PRN Shifts

Job summary

American Family Care New Garden is seeking a friendly medical front desk clerk to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will help maintain patient flow and provide positive patient relations in a fast-paced clinic.

The role involves greeting patients, obtaining insurance and ID documentation, registering patients, and ensuring accurate billing. Prior medical clerical experience and strong communication are preferred.

Qualifications

• High school diploma or equivalent required.
• Medical clerical experience preferred.
• Strong customer service orientation and attention to detail.
• Proficient with basic computer applications (Microsoft Office).
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for daily opening, review facility and systems, and assemble new patient registration packets.
• Greet patients, collect paperwork, and obtain insurance and ID copies.
• Register patients, update records, verify insurance accurately and timely, and process check-out.
• Determine, collect, and process payments and address billing issues.
• Provide excellent customer service and assist with follow-up appointments and documentation requests.
• Balance daily patient charges against system reports and perform closing procedures.

Skills

Customer service

Clerical experience

Attention to detail

Phone manners

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• PRN Shifts

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.