Medical Receptionist - Westroads Clinic

Nebraska Medicine; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Education assistance up to $5,000/year

35% Clarkson College discount

Career advancement opportunities with,

Job summary

Nebraska Medicine in Omaha's Westroads Clinic is seeking a Medical Receptionist to greet patients, check in/out, verify demographics and insurance, and help with scheduling for 11 providers. You will handle front-desk duties, registrations, and administrative tasks.

The role requires strong customer service, professional communication, and solid organizational skills. Training for the first weeks runs Monday–Friday, with the schedule from 7:15am to 5:00pm and occasional dermatology coverage on

Qualifications

• Minimum ability to provide a high level of customer service to physicians, patients and others.
• Professional communication and confidentiality with staff and patients.
• Analytical, prioritization and organizational skills required.
• Flexibility and teamwork in a clinic environment.

Responsibilities

• Greet and welcome patients in person or by phone and manage check-in/check-out.
• Answer incoming calls professionally and schedule/register patients.
• Verify demographics and insurance and ensure forms are signed.
• Schedule appointments for 11 providers and manage front-desk tasks.
• Handle in-basket tasks, faxing, copying, scanning, shredding, and related duties.

Skills

Customer service

Communication

Professionalism

Teamwork

Organizational skills

Education

High school diploma or equivalent

Post-secondary education in business/medical assisting

Tools

Microsoft Office (Word, Excel)

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Medical Receptionist - Westroads Clinic

Location:

Westroads Clinic | Nebraska Medicine Omaha, NE

Schedule:

• Monday-Friday, 8hr shifts between 7:15am-5:00pm

• Training for the first 3 weeks is Monday-Friday, 7am-3:30pm

Role Overview:

This role involves a variety of tasks supporting patient check-ins and check-outs, verifying demographics and insurance, and ensuring all necessary forms are signed. You will also handle the scheduling for 11 providers within the clinic, manage the in-baskets, and perform faxing duties. Additionally, you will confirm new patient appointments, and assist with administrative tasks such as copying, scanning, shredding documents, and other duties assigned.

Clinic Focus:

Westroads is a rheumatology clinic with both infusion and outpatient clinic services. Patients primarily deal with joint pain, arthritis, and other related conditions. This role will involve supporting both the clinic side and the infusion side, with additional involvement in dermatology on Tuesdays and Thursdays.

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Duties:

Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone). Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols. Responsible for scheduling patient appointments and registering patients.

Required Qualifications:

• Minimum of 16 years of age required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
• Demonstrated analytical, prioritization and organizational skills required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.

Preferred Qualifications:

• High school education or equivalent preferred.
• One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.
• Nursing Assistant or Medical Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Office, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.