MEDICAL RECEPTIONIST, URGENT CARE - PHYSICIAN PRACTICE

JFK Johnson Rehabilitation Institute; Brick Township (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Brick Township is seeking a Medical Receptionist for their urgent care practice. The role involves providing reception and clerical services, ensuring patient satisfaction, and managing administrative tasks. Ideal candidates will have a strong focus on teamwork and customer service, with a high school diploma required. Flexibility in scheduling is essential, as the position may involve travel to various locations.

Qualifications

• Must be able to travel to various locations.
• Prior receptionist or clerical experience in a medical office preferred.

Responsibilities

• Receives and directs all communication courteously and consistently.
• Greets patients and visitors in a prompt, courteous and helpful manner.
• Supports financial responsibilities, including billing and collections.

Skills

Teamwork

Customer Service

Education

High School diploma or GED

Tools

Epic

Job description

MEDICAL RECEPTIONIST, URGENT CARE - PHYSICIAN PRACTICE

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MEDICAL RECEPTIONIST, URGENT CARE - PHYSICIAN PRACTICE

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Medical Receptionist, Urgent Care - Physician Practice

HMH PHYSICIAN SERVICES, INC. Brick, New Jersey

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• Requisition # 2025-163980
• ShiftDay
• StatusFull Time with Benefits
  
  

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Receptionist, Urgent Care provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of your home, and float to various locations.

The Urgent Care Group has about 20 Providers, but they rotate between all offices. The Brick location has 17 total employees that work here.

For Brick location - we ask if all employees are able to travel to all locations in case we need to help other sites but this does not happen often.

Other Urgent Care offices are Jackson, Tom River, Forked River and LBI

• For Brick location, office hours are Mon - Friday 9am - 7pm but still need to be flexible to work weekends if needed along with other sites.
  
  

Office Hours for other sites can vary between 8am - 8pm- Monday thru Sunday. It requires alternating weekends and holidays.

• Must be flexible to work any of these hours and days.
• Very Busy Urgent Care Office
  
  

Responsibilities

A day in the life of a Medical Receptionist at Hackensack Meridian Health includes:

• Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
• Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
• Assists patients with the sign in process. Responds promptly to patient's needs.
• Supports financial responsibilities, including: staying abreast of reimbursement and billing procedures, accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and signs and dates completed daily cash receipts.
• Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs. Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment.
• Manages patient check-in process. Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card). Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system.
• Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner. Check-out process includes, but not limited to, reviewing charge slip, posting charges and payments into system, collecting current and past due balance(s), scheduling future appointment(s).
• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager.
• Maintains efficient and accurate filing and record maintenance system.
• Assembles new patient folders. Retrieves and returns records according to protocol.
• Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover when necessary. Clocks in at designated start time. Managers time effectively to prevent unapproved OT.
• Serves as a pre-loader for our EMR system.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.
  
  

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.
• Must be able to travel to various locations.
  
  

Education, Knowledge, Skills And Abilities Preferred

• Prior receptionist or clerical experience in a medical office
• Epic experience
  
  

Licenses And Certifications Preferred

• CPR certification
  
  

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

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Awards We’ve Received

2023

US News & World Report 2023

• HUMC - #1 Hospital in NJ & #5 in NY Metro Area
  
  

2023

US News & World Report 2023

• Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ
  
  

2023

US News & World Report 2023

• JSUMC - #6 Hospital in NJ
  
  

2022

2023

2023 & 2022 Magnet Designations

for 9 HMH Institutions

2022

Newsweek 2022 Best Hospitals USA

• HUMC - #57
  
  

2022

Newsweek 2022 America’s Best Addiction Treatment Centers

Blake Recovery Center at Carrier Clinic - #2

2023

Diversity Inc. 2023

Top Hospital and Health Systems

2022

Becker’s Hospital Review 2022

• Top Places to Work in Healthcare
  
  

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WE KEEP GETTING BETTER

At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.

Join us and let’s keep getting better together.

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