Medical Receptionist, Primary Care, Downtown, 8a-4:30p

UofL Health; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UofL Health is seeking a Front Desk Receptionist to greet patients, schedule appointments, and maintain records at our Louisville location. The role supports efficient patient flow, accurate data entry, and courteous service in a fast-paced healthcare setting.

Responsibilities include patient check-in/out, answering inquiries, and coordinating with care teams while ensuring HIPAA privacy and professionalism in all interactions.

Qualifications

• High School Diploma or GED/Equivalent (required).
• 1 year healthcare experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Answer phone calls and direct them appropriately.
• Check patient into the EMR and complete questionnaires.
• Assist patients with questions and complete orders and referrals.
• Print patient education and test instructions.
• Check patient out at visit completion.
• Maintain confidentiality and HIPAA compliance.

Skills

Phone etiquette

Customer service

Multitasking

Teamwork

Education

High school diploma or GED

Tools

EMR software

Job description

Primary Location:

UofL Hospital - ULP - AMG

Address:

530 South Jackson StreetLouisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.

With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• One(1) year healthcare experience (preferred)