Medical Receptionist - Primary Care

Yale New Haven Health; Pawcatuck (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Practice Administrative Associate to support patient care and physician activities. This role involves coordinating appointments, managing medical records, and ensuring a smooth front desk operation. Ideal candidates will possess strong organizational and communication skills, along with a commitment to providing excellent customer service. Join a team that values integrity, compassion, and accountability, and play a vital role in enhancing patient experiences in a dynamic healthcare environment.

Qualifications

• High School degree or equivalent required.
• 1 year healthcare admin or 2 years office admin experience required.

Responsibilities

• Maintain appointment schedule and coordinate front desk operations.
• Verify patient information and execute insurance pre-authorizations.
• Interact with patients and handle daily office activities.

Skills

Organizational Skills

Communication Skills

Customer Service

Teamwork

Multi-tasking

EMR Experience

Microsoft Office Proficiency

Education

High School Degree or Equivalent

Tools

Epic

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires knowledge of front desk medical office operations. Essential duties and responsibilities include the following. Other duties may be assigned.

EEO/AA/Disability/Veteran

Responsibilities

1. Maintain appointment schedule template (alterations, deletions, additions).
2. Coordinate the ongoing operation of the check-in process and front desk to ensure quality, cost-effective services.
3. Receive patients at arrival, verify and obtain all necessary information and signatures per NEMG policies.
4. Answer office calls, assist callers courteously, take messages, and refer to appropriate personnel.
5. Execute necessary pre-authorizations for insurance as needed and track referrals.
6. Maintain electronic and paper medical records per policies.
7. Handle daily activities like message retrieval, mail, faxes, and phone forwarding.
8. Reconcile co-payments and cash drawer activities within Epic per policies.
9. Participate in quality improvement activities and staff meetings.
10. Interact professionally with diverse individuals and gather patient feedback for service improvement.
11. Perform additional tasks as requested, including cross coverage and chaperone duties.

Qualifications

Education: High School degree or equivalent required.

Experience: 1 year healthcare admin or 2 years office admin experience required.

Skills: Strong organizational, communication, customer service, and teamwork skills required. Ability to multi-task essential. EMR experience preferred; proficiency in Microsoft Office required. Demonstrates professional communication and a patient-centered approach to care.