Medical Receptionist, Per Diem, Martha's Vineyard Hospital

Mass General Brigham; West Tisbury (MA); On-site; USD 29,000 - 59,000; Part time

Job summary

Mass General Brigham is seeking a Per Diem front desk professional for Martha's Vineyard Hospital. You will greet patients, schedule appointments, and maintain records while ensuring privacy and security under HIPAA guidelines.

Responsibilities include answering calls, collecting co-pays, handling demographic/financial information, and supporting staff in the office. This role is onsite with variable hours and a strong emphasis on patient service.

Qualifications

• High School Diploma or Equivalent required.
• Experience: 1-3 years of customer service experience, preferably in a clinical setting.
• 0-1 year required.

Responsibilities

• Greets and helps patients; schedules appointments; maintains records and accounts.
• Triages telephone calls and directs inquiries accordingly.
• Collects co-pays and payments, and assists with patient privacy per HIPAA.

Skills

Courteous telephone interactions

Patient information handling

Education

High School Diploma or Equivalent

Job description

Site: Martha's Vineyard Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary

The purpose of your job is to serve patients by greeting and helping them; scheduling appointments; and maintaining records and accounts. Does this position require Patient Care? No

Essential Functions

• Provides excellent customer service to internal/external customers.
• Provides basic information to patients.
• Has ability to field patient questions and direct accordingly.
• Accurately collects/verifies Demographics/Financial information.
• Triages Telephone calls.
• Arranges Escort Services.
• Collects Co-pays.
• Collects payment at time of service from Self-Pay patients and directs them to Financial Counselor.
• Ensures completeness of Paper/System forms.
• Requests Medical Records.
• Follows HIPAA Guidelines for the management of patient privacy and confidentiality.
• Maintains Physical Environment.
• Has ability to cross cover within the office.
• Assists with orienting new staff in their own practice settings.
• Participates in practice meetings; may be directed to keep minutes in offices where there are not Lead Receptionists.
• Carries out special projects as directed.
• Performs other duties as assigned.
• Compiles with all policies and standards.

Education

High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience: 1-3 years of customer service experience, preferably in a clinical setting. 0-1 year required.

Knowledge, Skills and Abilities

• Displays courteous telephone interactions and interview activities with patients.

Additional Job Details (if applicable)

This is a Per Diem position. Remote Type Onsite Work Location One Hospital Road Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $20.73 - $42.97/Hourly Grade SM1206

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.