Medical Receptionist - Pediatrics Genoa

Trinity Health MI; Brighton (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Team-oriented culture

Meaningful work

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist III to be the first point of contact for patients, ensuring a positive experience while supporting efficient clinic operations and patient care.

Responsibilities include greeting patients, verifying registrations and insurance, scheduling appointments, handling inquiries, collecting payments, and supporting MyChart usage. 1–2 years of relevant experience preferred; high school diploma required.

Qualifications

• High School diploma or GED required; Billing 101 preferred.
• 1-2 years in medical/office or customer service environments preferred.
• Familiarity with insurance verification and billing processes a plus.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registrations and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages appropriately.
• Collect payments and support billing processes.
• Assist with patient communications and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversee daily work queues and reception duties.
• Train new reception staff.

Skills

Customer service

Scheduling

Phone handling

Billing & payments

Insurance verification

Education

High School Diploma or GED

Billing 101

Insurance/billing coursework

Tools

MyChart

Billing software

Job description

Medical Receptionist III

Deliver Outstanding Service to Every Patient!

Employment Type: Full time

Shift: Day Shift

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist III to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care. Serves as point person for Reception team.

What You’ll Do

• Handles complex billing issues.
• Creates and administers Reception schedules.
• Trains new Reception employees.
• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

General Requirements

• EDUCATION: High School Diploma or GED. Successful completion of Billing 101. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you’re passionate about helping others and providing exceptional customer service, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.