Medical Receptionist - Pediatrics Genoa

Trinity Health; Brighton (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Team-oriented culture

Meaningful work

Southeast Michigan community

Job summary

Trinity Health IHA Medical Group seeks a Medical Receptionist III to be the friendly first contact for patients, greeting visitors with professionalism and compassion while supporting efficient office operations.

You will handle registration, insurance verification, appointment scheduling, and basic billing assistance, partnering with providers and staff to ensure a smooth patient experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years of medical office or customer service experience preferred.
• Billing knowledge or coursework is a plus.

Responsibilities

• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages to appropriate staff.
• Handle basic billing tasks and collect payments.
• Assist with patient communications and MyChart support.
• Maintain accurate patient records and support daily operations.
• Collaborate with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Professionalism

Education

High School Diploma or GED

Billing 101 (preferred)

Tools

Billing software

Job description

Medical Receptionist III

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist III to join our team. In this role, you’ll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care. Serves as point person for Reception team.

Employment Type

Full time

Shift

Day Shift

What You'll Do

• Handles complex billing issues.
• Creates and administers Reception schedules.
• Trains new Reception employees.
• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

General Requirements

• EDUCATION: High School Diploma or GED. Successful completion of Billing 101. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you’re passionate about helping others and providing exceptional customer service, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.