Medical Receptionist - Pediatrics Genoa

IHA; Brighton (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Trinity Health IHA Medical Group seeks a Medical Receptionist III to be the friendly first contact for patients and visitors. You will support efficient office operations, verify registrations and insurance, and assist with scheduling and communications to ensure a smooth patient experience.

The role emphasizes professionalism, compassion, and teamwork with the Reception team to deliver outstanding service across Southeast Michigan.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of relevant medical or customer service experience preferred.
• Billing knowledge (Billing 101) is advantageous.

Responsibilities

• Handle complex billing issues.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages appropriately.
• Maintain patient records and support day-to-day operations.
• Welcome patients with professionalism and compassion.
• Support with MyChart and patient communications.

Skills

Customer service

Patient interaction

Billing support

Education

High School Diploma or GED

Job description

Medical Receptionist III

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist III to join our team. In this role, you’ll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care. Serves as point person for Reception team.

Employment Type

Full time

Shift

Day Shift

What You'll Do

• Handles complex billing issues.
• Creates and administers Reception schedules.
• Trains new Reception employees.
• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

General Requirements

• EDUCATION: High School Diploma or GED. Successful completion of Billing 101. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you’re passionate about helping others and providing exceptional customer service, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.