Medical Receptionist & Patient Care Coordinator

Cahaba Medical Care Foundation; Camden (AL); On-site; USD 19,000 - 21,000; Full time

Job summary

Cahaba Medical Care Foundation in Camden, AL is seeking a full-time front desk/medical receptionist to greet patients, answer calls, schedule appointments, and collect copays. The role requires accurate data entry into the EMR and compassionate patient support.

Travel may be required from time to time to complete assigned responsibilities. A high school diploma and excellent communication skills are essential, with strong multitasking ability and attention to detail throughout the patient intake

Qualifications

• Excellent communication and interpersonal skills.
• Excellent ability to multitask.
• Needs to take detailed messages that are forwarded to the right staff.
• Vitally important that all demographic data is entered into each patient’s medical record correctly.

Responsibilities

• Answer the telephone in a courteous and professional manner within 3 rings.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families in a compassionate manner.
• Make appointments following preset scheduling rules.
• Fax documents.
• Prepare documents for mail-out.
• Open and distribute incoming mail.
• Assist in routing telephone calls and messages to the appropriate staff.
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy.
• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient.
• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner.
• Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider).
• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.).
• Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information.
• Explain sliding fee application process to potentially eligible patients.
• Perform any other duties assigned by a supervisor.

Skills

Communication skills

Multitasking

Message taking

Data entry

Education

High school diploma

Job description

Cahaba Medical Care Foundation in Camden, AL is seeking a full-time front desk/medical receptionist to greet patients, answer calls, schedule appointments, and collect copays. The role requires accurate data entry into the EMR and compassionate patient support.

Travel may be required from time to time to complete assigned responsibilities. A high school diploma and excellent communication skills are essential, with strong multitasking ability and attention to detail throughout the patient intake