Patient Services Assistant - Orthopedic Surgery - Full-Time

100 Greater Baltimore Medical Center, Inc.; United States; On-site; USD 33,000 - 45,000; Full time

Job summary

100 Greater Baltimore Medical Center, Inc. is seeking a front desk/clerical associate to support practice operations. Under limited supervision, you will handle customer service, telephone management, scheduling, registration, and copay collections.

Responsibilities include screening visitors, data entry of demographics and insurance, verification of insurance, and assisting with MyChart registration, with emphasis on accuracy and friendly patient interactions. High school diploma required.

Qualifications

• High School diploma or GED equivalency.
• 6 months of related experience.
• Strong customer service skills.
• Knowledge of medical terminology preferred.
• Ability to perform simple arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Assist patient with registering for MyChart.
• Responsible for managing high volume of telephone calls Generates telephone encounters from patient calls and routes to providers for review and follow up.
• Responsible for addressing all telephone messages by end of day.
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Check in patient, verify insurance, collect and scan identification and insurance cards.
• Responsible for managing referral work queues.
• Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
• Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
• Scan incoming medical records to patient’s MRN.
• Responsible for addressing and responding to In basket messages from patients and providers.
• Responsible for closing out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collect patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
• Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s.
• Ensures that patients are

Skills

Customer service skills

Medical terminology

Written and oral communication

Arithmetic calculations

Organize and prioritize tasks

Manage high phone volume

Education

High School diploma or GED equivalency

Job description

Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.

Education

High School or GED equivalency

Experience

6 months of related experience

Skills

• Customer service skills
• Knowledge of medical terminology, preferred
• Skill in written and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and prioritize tasks
• Ability to manage multiple tasks and phone volume simultaneously

Physical Requirements

Ability to sit, stand, walk and pay close attention to detail

Working Conditions

Normal office environment with little exposure to noise, dust, and the like.

Conditions of Employment

Ability to work in various practices, as needed.

Patient & Workplace Safety

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Assist patient with registering for MyChart.
• Responsible for managing high volume of telephone calls Generates telephone encounters from patient calls and routes to providers for review and follow up.
• Responsible for addressing all telephone messages by end of day.
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Check in patient, verify insurance, collect and scan identification and insurance cards.
• Responsible for managing referral work queues.
• Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
• Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
• Scan incoming medical records to patient’s MRN.
• Responsible for addressing and responding to In basket messages from patients and providers.
• Responsible for closing out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collect patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
• Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s.
• Ensures that patients are