Medical Receptionist, Nephrology, 8a-4:30p

uoflhealth; Louisville (KY); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

UofL Health is seeking a friendly receptionist for the ULP AMG outpatient location in Louisville. You will greet patients, schedule appointments, and maintain records and accounts with HIPAA compliance.

The role emphasizes strong customer service, professional phone etiquette, and teamwork. Requires high school diploma or GED and at least one year of healthcare experience preferred.

Qualifications

• High school diploma or GED required.
• One year healthcare experience preferred.
• Strong communication and customer service skills.

Responsabilités

• Greet patients as they arrive and direct them appropriately.
• Schedule appointments and update patient records in the EMR.
• Check patient in and out; verify and collect necessary forms.
• Answer phones and route calls to appropriate staff.
• Maintain confidentiality and HIPAA compliance at all times.
• Assist with patient education materials and follow-up instructions.

Connaissances

Customer service

Phone etiquette

Communication

Formation

High School Diploma or GED

Description du poste

Primary Location: UofL Phys Outpatient - ULP - AMG

Address: 401 E. Chestnut St Louisville, KY 40202

Shift: First Shift (United States of America)

Job Description Summary: UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana.

With more than 14,000 team members - physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Job Description:

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Essential Functions:

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education:

High School Diploma or GED/Equivalent (required)

Experience:

One(1) year healthcare experience (preferred)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette

Language Ability:

Must be able to communicate effectively in both verbal and written formats

Reasoning Ability :

Ability to solve practical problems

Computer Skills:

Must be proficient with basic computer skills

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community