Medical Receptionist (Nashville, TN)

Mental-Health-Cooperative; Nashville (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Retirement Plan

Calm App

Gym membership

Job summary

Mental Health Cooperative is seeking a Medical Receptionist in Nashville, TN to coordinate scheduling for consumers and support Medical Operations onsite. The role emphasizes friendly customer service, accurate appointment management, and efficient front-desk operations.

Responsibilities include coordinating new and return appointments, arranging transportation, answering calls promptly, maintaining calendars, verifying insurance, collecting co-pays, and supporting staff with administrative

Qualifications

• High school diploma or GED is required.
• Previous health care administrative experience preferred.
• Valid Tennessee driver’s license required.
• Successful background check required.

Responsibilities

• Coordinate scheduling of new and returning appointments with physicians and nurses.
• Arrange transportation for return visits as needed.
• Answer phones promptly and retrieve messages.
• Maintain professional calendars and distribute daily schedules.
• Verify insurance and collect co-pays.
• Provide general administrative support to Medical Operations staff.
• Ensure lobby and desk areas stay neat and organized.
• Comply with safety, privacy (HIPAA) and corporate policies.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!This position is responsible for the coordination of scheduling appointments for consumers and Medical Operations. Assist with administrative support to Medical Operations staff.Job Title: Medical Receptionist (Nashville, TN)Schedule: Mon-Fri, 8a-4:30p (onsite)JOB SUMMARY: This position is responsible for the coordination of scheduling appointments for consumers and Medical Operations. Assist with administrative support to Medical Operations staff.RESPONSIBILITIES:Maintain and coordinate scheduling of new and return appointments for consumers with physicians and nursing staff. Assure a system of communication of these appointments to appropriate staff.Schedule transportation for return appointments when necessary, via assisting consumers in communicating with internal and external transportation companies.Answer phones promptly and courteously, retrieving messages when needed.Assume responsibility for the maintenance of professional calendars and schedules of Medical Operations.Prepare and distribute daily appointment schedules to physicians, nurses and appropriate staff.Ensure that consumers are checked. Leave no consumer waiting for an extended period of time without checking on them.Present and maintain friendly customer service attitude.Provide administrative support to Medical Operations staff as coordinated through the Clinic Administration Team to include faxing, filing and distributing the mail.Keep the lobby, kitchen area and desk area neat and clear of boxes and other clutter.Assist with insurance verification, scanning insurance cards, verifying coverage, and reporting any errors.Collect co-pays and makes change.Performs other duties as assigned.Responsible for attending all mandatory in-services, continuing education and annual health requirementsComply with all Corporate Compliance policies, practices and proceduresReport all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource DirectorComply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA CoordinatorWill be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)Participate in proactive team efforts to achieve departmental and company goalsPerform other duties as assignedProvide leadership to others through example and sharing of knowledge/skillFollow all policies and procedures set by the AgencyREQUIREMENTS:High school diploma or general education degree (GED)Previous health care administrative experience preferredValid Tennessee Driver’s LicenseAcceptable Criminal Background InvestigationBENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:Medical Insurance/Prescription Drug CoverageHealth Savings AccountDental InsuranceVision InsuranceBasic Life and AD&D InsuranceShort- & Long-Term DisabilitySupplemental Life InsuranceCancer InsuranceAccident InsuranceCritical Illness Insurance403b - Retirement PlanCalm App for medication and mental healthGym membership discountsMental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.