Medical Receptionist (Memphis, TN)

MHC Mental Health Cooperative, Inc.; Memphis (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

403b - Retirement Plan

Gym membership discounts

Job summary

Mental Health Cooperative, Inc. is hiring a Medical Receptionist for our Memphis, TN office. This onsite role supports Medical Operations by coordinating patient appointments and providing clerical assistance.

The ideal candidate has strong customer service skills, a high school diploma, and familiarity with healthcare front-desk processes. Monday–Friday, 8:00 AM–4:30 PM schedule with benefits and a team-focused environment.

Qualifications

• High school diploma or GED required.
• Healthcare administrative experience preferred.
• Valid Tennessee driver’s license and clean MVR.
• Background check and criminal history review required.
• Personal auto insurance may be required.

Responsibilities

• Coordinate scheduling of new and return appointments with physicians and nursing staff.
• Communicate appointment information to staff and patients.
• Arrange transportation for return visits when needed.
• Answer phones promptly and manage messages.
• Maintain calendars and daily schedules for Medical Operations staff.
• Prepare and distribute daily appointment schedules to staff.
• Assist with insurance verification and collect co-pays.
• Provide general front-desk support and filing as needed.

Skills

Front desk

Customer service

Scheduling

Education

High school diploma or GED

Tools

EHR software

Microsoft Office

Job description

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title

Medical Receptionist (Memphis, TN)

Schedule

Monday-Friday, 8:00 AM - 4:30 PM (onsite)

JOB SUMMARY

This position is responsible for the coordination of scheduling appointments for consumers and Medical Operations. Assist with administrative support to Medical Operations staff.

RESPONSIBILITIES

• Maintain and coordinate scheduling of new and return appointments for consumers with physicians and nursing staff.
• Assure a system of communication of these appointments to appropriate staff.
• Schedule transportation for return appointments when necessary via assisting consumers in communicating with internal and external transportation companies.
• Answer phones promptly and courteously, retrieving messages when needed.
• Assume responsibility for the maintenance of professional calendars and schedules of Medical Operations.
• Prepare and distribute daily appointment schedules to physicians, nurses and appropriate staff.
• Ensure that consumers are checked. Leave no consumer waiting for an extended period of time without checking on them.
• Present and maintain friendly customer service attitude.
• Provide administrative support to Medical Operations staff as coordinated through the Clinic Administration Team to include faxing, filing and distributing the mail.
• Keep the lobby, kitchen area and desk area neat and clear of boxes and other clutter.
• Assist with insurance verification, scanning insurance cards, verifying coverage, and reporting any errors.
• Collect co-pays and makes change.
• Performs other duties as assigned.

REQUIREMENTS

• High school diploma or general education degree (GED)
• Previous health care administrative experience preferred
• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance

ABOUT YOU

Customer Service/Approachability Skills

• Builds appropriate rapport with consumers and teammates
• Maintains friendly customer service attitude
• Is pleasant and gracious
• Ability to listen well and with interest

Communication

• Able to communicate with diverse others
• Notifies supervisor of concerns, issues or ideas

Dependability

• Schedules PTO in advance
• Completes tasks necessary as assigned

Time Management/Organization

• Schedules appointments correctly and quickly
• Maintains efficient front desk flow
• Able to prioritize
• Able to multi-task

Team Oriented

• Assists other AA’s with front desk responsibilities as needed
• Assists MHC clinic and other departments as needed
• Flexible to changes

BENEFITS

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

MHC was founded in Nashville, Tennessee, in response to the need for assertive community-based treatment for individuals who have required frequent inpatient psychiatric hospitalization. Since 1993, MHC has been passionately helping adults with severe mental illness to live quality lives in the community with our state-of-the-art treatment and support. In 1999, MHC recognized the need to support the whole family and expanded services to include children and youth. We established our non-profit agency by merging three community organizations: Urban Case Management of Meharry Community Health Center, Continuous Treatment Team of Council of Community Services, and Mobile Crisis Team of the Crisis Intervention Center. This fusion resulted in an innovative, comprehensive, and multidisciplinary approach that addresses the specialized needs of individuals living with severe behavioral health conditions and challenges related to poverty. MHC remains the only organization in the state focused solely on this population.

To learn more, visit our website: https://www.mhc-tn.org/about-us/