Medical Receptionist - Gastroenterology (Westerly & Mystic)

Yale New Haven Health; Westerly (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

Yale New Haven Health is seeking a Practice Administrative Associate to coordinate patient care and support front desk operations. The role involves managing appointment schedules, handling patient records, and ensuring efficient administrative processes. Ideal candidates will have strong organizational and communication skills, along with experience in healthcare administration.

Qualifications

• 1 year of administrative healthcare experience or 2 years of administrative office experience required.
• Excellent organizational, communication, customer service, and teamwork skills.
• Ability to multitask and demonstrate professional communication.

Responsibilities

• Coordinate patient care and physician activity by greeting patients and scheduling appointments.
• Manage check-in processes and maintain medical records in compliance with policies.
• Handle daily administrative tasks such as message retrieval and payment collection.

Skills

Organizational skills

Communication skills

Customer service skills

Teamwork skills

Multitasking

Education

High School degree or equivalent

Tools

Microsoft Office

EMR systems

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients/visitors, answering telephone calls, scheduling appointments, maintaining patient medical records. The position requires knowledge of front desk medical office operations. Essential duties include:

• Maintaining appointment schedules and communicating changes to staff and providers.
• Managing check-in processes and ensuring efficient front desk operations.
• Answering calls, taking messages, and referring callers appropriately.
• Executing pre-authorizations for insurance as needed.
• Maintaining medical records in compliance with policies.
• Handling daily administrative tasks such as message retrieval, mail, and fax management.
• Collecting and reconciling co-payments and payments within Epic.
• Participating in quality improvement activities and staff meetings.
• Interacting professionally with diverse populations and gathering patient feedback.
• Performing additional tasks as assigned, including cross coverage and chaperone duties for procedures.

Qualifications

Education: High School degree or equivalent required.

Experience: 1 year of administrative healthcare experience or 2 years of administrative office experience required.

Skills: Excellent organizational, communication, customer service, and teamwork skills required. Ability to multitask essential. EMR experience preferred; working knowledge of Microsoft Office required. Demonstrates professional and tactful communication with patients, families, and staff to promote continuity of care.