Medical Receptionist - Full Time (Chinese Speaking Required)

Rendr; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a compassionate Medical Receptionist to join their team. This role is crucial in creating a welcoming environment for patients, ensuring their needs are met from the moment they arrive. Responsibilities include greeting patients, scheduling appointments, processing insurance information, and maintaining accurate patient records. The ideal candidate will possess excellent communication skills, be bilingual in English and Chinese, and demonstrate a strong commitment to patient satisfaction. Join a diverse team dedicated to providing exceptional care in a supportive environment where your contributions truly matter.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Paid Holidays

Commuter Benefits

Health Savings Account

Flexible Spending Account

Annual Performance Bonus

Qualifications

• Bilingual in English and Chinese required for effective communication.
• Strong organizational skills to manage competing priorities.

Responsibilities

• Greet and direct patients warmly as they enter the practice.
• Schedule appointments and process insurance information accurately.
• Handle sensitive patient data and respond to emergencies.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Organizational Skills

Adaptability

Bilingual (English and Chinese)

Education

High School Diploma or Equivalent

Tools

EMR System

Job description

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package.(Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer: (eligibility based on hours with Rendr)

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

Job Overview:

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions:

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Qualifications:

• High school diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility able to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!