Medical Receptionist- FT- Orthopedic Institute of WI

Surgery Partners; Milwaukee (WI); On-site; USD 35,000 - 48,000; Full time

Job summary

An established industry player in orthopedic care is looking for a dedicated Medical Receptionist to enhance patient experiences at their Wauwatosa clinic. This role involves welcoming patients, managing appointments, and ensuring smooth clinic operations. The ideal candidate will bring a warm demeanor and strong communication skills, playing a pivotal role in patient interactions. Join a supportive team that values your contributions and offers generous benefits, including competitive pay and a comprehensive PTO program. If you're passionate about making a difference in patient care, this opportunity is perfect for you!

Benefits

Competitive Pay

Generous PTO Program

Medical, Dental, Vision, and Life Insurance

401(k) with Company Match

Employee Assistance Program (EAP)

Employee Discount Program

Qualifications

• 3+ years of receptionist experience, preferably in an orthopedic clinic.
• Excellent communication skills and ability to manage patient interactions.

Responsibilities

• Welcomes patients and checks them into the clinic efficiently.
• Maintains patient confidentiality and manages sensitive situations.
• Organizes charts and verifies insurance eligibility for appointments.

Skills

Customer Service

Communication Skills

AIDET Process

Data Entry

HIPAA Compliance

Education

High School Diploma

Tools

Aprima

Job description

Medical Receptionist

The Orthopedic Institute of WI | 3077 North Mayfair Road, Wauwatosa, WI 53226

As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivatedMedical Receptionistto join the team at our Wauwatosa location.

TheMedical Receptionist answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.

Established in 1985, theOrthopedic Institute of Wisconsinis a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Why join OIW?

• Competitive pay
• Generous PTO program
• Clinic schedule - no work on evenings/weekends
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Employee Assistance Program (EAP)
• Employee discount program

The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.

JOB SUMMARY/ RESPONSIBILITIES:

The Receptionist Lead is a highly skilled and experienced front desk professional that has demonstrated skills in all of the required job duties of a front desk receptionist. They must be attentive and professional to help ensure patients have an excellent experience with OIW | SP from the moment they enter the clinic and is considered the go-to person for other Receptionists when questions arise.

They carry out many different duties including training other Receptionists either as new employees or refreshing skills required. They will often be the first point of personal contact for the patient in the clinics and is accountable for ensuring that all patient data is accurate. A positive attitude, calm demeanor and compassionate and caring nature will make a good receptionist an even more valuable member of the clinic team.

The Receptionist Lead will be professional in their interactions with the patients; exhibiting an ability to ask the necessary questions in a manner that is both warm and efficient, and effectively maintaining the flow of the clinic schedule. They will be highly skilled in the AIDET process and will coach other members of the reception staff to ensure all activities at the front desk are professional and patient centric. They will work in partnership with the Patient Experience Manager, the Operations Manager and the other clinic staff to help support the effective and efficient running of the clinic.

Primary Responsibilities:

• Obtains patient’s demographic information and checks patient into the clinic
• Welcomes patients and demonstrates the effective use of the AIDET process
• Organizes charts for providers/compares it to the schedule and make charts for any late add-ons
• Scans and verifies all forms and insurance cards into Aprima
• Checks patient temperature and ensures patient is in good health and symptom free for the scheduled appointment
• Collects and enters co-pays and self-pays correctly and appropriately follows/updates remarks in the patient’s account
• Has an overall understanding of the entire clinic workflow
• Communicates with patients proactively when a provider is delayed
• Applies excellent customer service standards for all interactions
• Maintains patient confidentiality according to HIPAA guidelines
• Manages difficult or emotional patient situations effectively and maintains person self-control
• Manages imaging and orders and sends them to the appropriate resource
• Enters patient pharmacies into Aprima
• Opens and closes the office to prepare for the next day clinic
• Sets patients up for their patient portal account
• Verifies Insurance eligibility
• Maintains an orderly waiting room
• Other duties as required to support the clinic
• Follow all HIPAA & OSHA standards
• Phone answering etiquette and assists in call center if/when needed
• Proactively checks out each patient, including producing work slips for patients
• Flexibility to travel between locations, including call center, as needed
• Helps resolve escalated patient, vendor and colleague questions and situations
• Demonstrates and coaches the skills in the AIDET process for patient service
• Leads the work at the front desk to collaborate as a team to provide high quality care and efficient service to patients and staff
  • Is the “go-to” person for other team members
• Ability to see the ‘big picture’ and understand the goals of the physicians and practice
• In partnership with the Patient Experience Manager, will train all new and current receptionist staff as needed
• Oversees the review of all charts to ensure that all information is accurate and in place for the patient visit
• Assists in compiling office supply order by monitoring supplies
• Other tasks and responsibilities as assigned

EDUCATION/QUALIFICATION REQUIREMENTS:

• High School diploma or equivalent.
• 3+ years of Receptionist experience and/or previous Orthopedic clinic experience.

PHYSICAL/MENTAL DEMANDS:

• Able to read, write and communicate in English
• Have cognitive skills for math, decision making and excellent communication skills
• Work in a temperature-controlled environment
• Potential for contact with chemicals, blood borne pathogens, and exposure to infectious disease.
• Able to lift 25 pounds using proper lifting techniques several times during shift

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.