Call Center Representative-FT-Orthopedic Institute of WI

Surgery Partners, Inc; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Call Center Representative to join their team. This full-time role involves providing exceptional customer service, handling inquiries, and assisting patients with their billing information. The ideal candidate will have a strong background in medical billing and customer service, ensuring that every caller receives the support they need. Join an established industry player committed to delivering quality care and service, and make a meaningful impact in the lives of patients every day.

Qualifications

• 2+ years of experience in medical billing or related field.
• Strong communication and customer service skills.

Responsibilities

• Handle customer calls and provide accurate answers to inquiries.
• De-escalate situations and review patient accounts.

Skills

Customer Service

Medical Billing

Communication

Problem Solving

Education

High School Diploma or GED

Job description

Call Center Representative - FT - Orthopedic Institute of WI

Job Category: Administrative-Clerical

Requisition Number: CALLC029655

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• Posted: April 17, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Description

We are hiring a full-time Call Center Representative. Call Center Reps handle customer service tasks to ensure customers receive the information and assistance they need. Typical responsibilities include:

• Taking customer calls and providing accurate, satisfactory answers to inquiries and concerns
• De-escalating situations over the phone
• Reviewing callers' insurance to make informed decisions in their best interest
• Reviewing customer or patient accounts, providing updates and billing information
• Maintaining up-to-date documentation in company records
• Collaborating with other call center professionals to improve customer service

Requirements

• High School Education or GED
• At least 2 years of experience with medical billing or comparable education

Equal Opportunity Employer
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