Medical Receptionist: FT, Days

Firelands Health; Sandusky (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Receptionist to join their team in Sandusky, Ohio. This role involves managing patient information, verifying insurance, and providing administrative support to medical staff. The ideal candidate will have strong interpersonal skills, critical thinking abilities, and a high school diploma, with vocational education preferred. Enjoy a competitive salary, a $1,000 retention bonus, and a supportive work environment in a community-focused organization.

Benefits

Retention Bonus: $1,000

Tuition reimbursement

Loan forgiveness

Comprehensive major medical, dental and vision insurance

Paid time off

401(k)

Health and wellness offerings

Monthly employee events

Qualifications

• High school graduate; vocational education preferred.
• Experience in medical ambulatory setting.
• Current CPR certification or obtained within 3 months of employment.

Responsibilities

• Obtain, verify, update and scan patient information.
• Collect and post co-pays and past due balances.
• Manage referrals through EMR.

Skills

Interpersonal skills

Critical Thinking

Communication skills

Education

High school diploma; vocational education preferred

Current CPR certification

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

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Job Details

Description

• Position Highlights:
• Retention Bonus: $1,000!
• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What You Will Do

• Obtain, verify, update and scan patient information and provide support services to patients and medical staff.
• Verify patient’s current insurance coverage through insurance websites.
• Collect and post co-pays and past due balances, and complete any necessary forms obtaining signatures as necessary.
• Obtain prior authorizations and pre-certifications as needed.
• Manage referrals through EMR.
• Follow all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home.
• Perform daily banking through Virtual Merchant and FRMC cashiers.
• Prepare a daily financial spreadsheet for practice.
• Ensure the submission of timely, accurate and complete information to the Central Billing Office.
• Use collection management reports to keep accounts receivable current.
• Look for instances of Red Flag Identity theft patterns and report potential threats to Privacy Officer.
• Request, locate, send and receive patient medical records according to federal, state or local guidelines.
• Maintain medical appointments for patients.
• Answer phones in a pleasant manner, screen calls following clinic guidelines to appropriately and expeditiously direct caller.
• Maintain clean, orderly waiting area including patient message board, children’s area, and reading materials.
• Organize and maintain an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment.

What You Will Need

• High school graduate; vocational education preferred. Experience in medical ambulatory setting.
• Current CPR certification or obtained within 3 months of employment and maintained.
• Proficient in the use of personal computers with strong typing skills. Skilled in the use of Microsoft Outlook, Excel, and Word is desired.
• Interpersonal: Ability to develop and maintain effective relationships with medical and administrative staff, patients and families, co-workers and the public. Effective communication skills in writing and verbally with medical staff, patients, families, co-workers, and insurance companies. Skill in report preparation and presentation. Ability to remain calm and poised in urgent situations.
• Critical Thinking: Initiative, judgment, problem-solving, decision-making, data analysis, report preparation, time management, and organization skills. Ability to prioritize and meet deadlines.
• Knowledge: Organization policies, procedures, systems, medical office procedures, medical terminology, computer systems, and regulations.
• Must possess a valid State of Ohio motor vehicle operator's license and be insurable under Firelands auto policy. Proof of personal automobile liability insurance required upon request.