Medical Receptionist - Float

Palm-Medical-Centers-1; Tampa (FL); In loco; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental insurance

Vision Insurance

Life Insurance

401(k)

Employee assistance program

Flexible spending account

Paid time off

Paid holidays

Descrizione del lavoro

Palm Medical Centers is seeking a Customer Service Specialist to be the first point of contact for patients and visitors. You will check-in and check-out, answer phones, verify information, and support front desk operations with care and professionalism.

Ideal candidates are bilingual (English/Spanish), have at least one year of medical front desk experience, and are comfortable with eCW. This is a full-time, in-person role with a comprehensive benefits package.

Competenze

• High school diploma or equivalent with at least one year in a medical front desk.
• Bilingual in English and Spanish is required.
• Proven customer service and front-desk interaction experience.

Mansioni

• Check-in and check-out patients and greet visitors in a courteous manner.
• Answer telephone promptly and direct calls as needed.
• Verify patient insurance and collect accurate information.
• Perform clerical tasks and maintain an organized front desk area.
• Provide coverage for other centers in Hillsborough County when required.

Conoscenze

Exceptional customer service

Phone etiquette

Computer data entry

Written & verbal communication

Attention to detail

Patient rapport

eCW experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

Overview

The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities:

Key Duties & Responsibilities:

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Flexibility to commute to other centers if needed.
• Other duties as assigned
• Must be able to cover other offices in Hillsborough County as required.

Required Skills/Abilities:

• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind
• eCW experience Required

Education and Experience:

• High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity.
• Bilingual (English/Spanish) is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times

Job Type: Full-time

Salary: $18.00 - $20.00 per hour(negotiable based on experience)

Benefits:

• Health Insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off
• Paid holidays

Schedule

• 8-hour day shift
• Monday to Friday

Work setting

• In-person

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.