Medical Receptionist (English and Armenian Speaking Required)

Shelby American, Inc.; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a compassionate Medical Receptionist fluent in English and Armenian. This role is vital as the first point of contact for patients, ensuring their experience is welcoming and efficient. You will manage patient interactions, verify insurance details, and maintain accurate records while demonstrating outstanding communication and organizational skills. Join a dedicated team that values patient care and offers a supportive environment where your contributions will make a real difference in the lives of those seeking medical assistance.

Qualifications

• 1-2 years of PBX/switchboard experience required.
• Must be fluent in English and Armenian.
• Experience in a medical front desk role is essential.

Responsibilities

• Greet and assist patients, ensuring a positive experience.
• Verify insurance and maintain patient records accurately.
• Handle all telephone communications and scheduling.

Skills

Bilingual (English and Armenian)

Excellent communication skills

Organizational skills

Interpersonal skills

Decision-making skills

Typing speed (40 wpm)

Education

High School Diploma/GED

Tools

AdvancedMD EMR system

Job description

All Jobs > Medical Receptionist (English and Armenian Speaking Required)

Medical Receptionist (English and Armenian Speaking Required)
Pasadena, Glendale, and East LA, CA

Full-time

Description

Medical Receptionists are the first contact all patients will interact with. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are our customers. It is important to remember that many of these people are sick and/or seeking help. It is your job to ensure their journey to LA CENTA is comfortable and convenient and provides a great first impression.

Job Duties and Responsibilities

• Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries.
• Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
• Verifies patient demographics and insurance information when scheduling appointments.
• Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived (if applicable).
• Prepares lab requisition forms as requested by physicians (if applicable).
• Scans Radiology and Lab requisitions to patient files (if applicable).
• Records outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs, and in-office appointments in AdvancedMD.
• Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Manager/Supervisor of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area (if applicable).
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Assists in the creation of new patient welcome packets.
• Consistently exhibits behavior and communication skills that demonstrate LA CENTA commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Demonstrates knowledge of the complete operation of switchboards and follows opening and closing switchboard procedures according to site-specific policies (if applicable).
• Handles all phases of telephone communications, including scheduling in-office appointments, allergy testing, and obtaining test authorizations.
• Routes all calls to appropriate departments and takes accurate and neat messages and forwards them in a timely manner.
• Handles all emergency calls appropriately according to site-specific policies.
• Maintains accurate directories of providers’ phone numbers.
• Maintains accurate daily schedule and communicates as appropriate.
• Maintains awareness of duties of each department in order to process calls efficiently.
• Acts as translator as needed with patients and as requested by physicians (if applicable).
• Assists with entering information into the EMR system.
• Requests patient records as needed for physicians (if applicable).
• Informs physicians when consults are requested.
• Reports urgently needed switchboard equipment repairs to Supervisor/Manager.
• Uses, protects, and discloses patients’ protected health information according to HIPAA guidelines.
• Adheres to safety policies and procedures at all times.
• Practices discretion about internal clinical policies and procedures when speaking to others.
• Performs other duties as assigned.

Qualifications and Experience

• HS Diploma/ GED Required
• 1-2 years operator PBX/switchboard experience
• At least 1 year of front desk/patient experience in a medical setting
• Ear Nose Throat & Allergy specialty clinic experience preferred
• Must be bilingual - fluent in both English and Armenian
• General knowledge of HIPAA and CPT codes
• Will work in Glendale CA location
• Excellent communication skills with patients, physicians, and staff
• Excellent organizational, interpersonal, and decision-making skills
• Ability to work in a relatively unsupervised environment with a high degree of accuracy
• Computer literate, ability to type at least 40 wpm and MUST speak Armenian

Physical Demands

• Sit for long periods at a time
• Use hands and fingers in repetitive motions, daily
• Ability to lift, push, pull up to 20 lbs. periodically
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions