Medical Receptionist - Conway, FL

Bluebird Kids Health; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Bluebird Kids Health is seeking a friendly front desk receptionist to greet patients, handle check-in/check-out, and manage patient flow in a pediatric practice.

Responsibilities include updating EMR, verifying forms, scheduling appointments, collecting copays, and maintaining confidentiality in a fast-paced medical office environment.

Qualifications

• High school diploma or equivalent required.
• Pediatric front office experience preferred.
• Basic computer operations and EMR familiarity.

Responsibilities

• Greet patients and check in/out.
• Update patient tracking in EMR and verify forms.
• Schedule and manage appointments; collect copays and balances.
• Maintain confidentiality and HIPAA compliance.
• Keep front desk and waiting area organized and clean.

Skills

Customer service

Phone etiquette

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

EMR

Job description

Immediate Supervisor: Front Desk Supervisor
General Job Summary: Primary responsibilities include greeting, checking in, and checking out
patients.

Essential Job Responsibility:

• 1. Checks in/out patients and manages patient flow
• 2. Updates patient tracking in EMR.
• 3. Notifies patients of, and promotes the patient portal.
• 4. Verifies forms are filled out completely using online registration system. Reconciles forms if needed.
• 5. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving office.
• 6. Maintains accuracy of patient demographic and insurance information by verifying this information at each patient encounter.
• 7. Scans insurance cards and driver’s licenses as needed.
• 8. Schedules patient appointments within operational standards and documents appropriately.
• 9. Completes insurance verification up to 3 days prior to patients visit to determine coverage.
• 10. Collects copays, deductibles, coinsurance and past due balances prior to the patient being seen.
• 11. Scans documents.
• 12. Monitors Front Desk buckets and works appointment ticklers to schedule/reschedule appointments.
• 13. Keeps Front Desk and Waiting Room clean and sanitized per practice standards.
• 14. Answers the telephone in a warm, friendly manner.
• 15. Maintains patient confidentiality in compliance with HIPAA standards.
• 15. Performs other duties as assigned.

Education: High school diploma or equivalent
Experience: Pediatric front office experience preferred

Knowledge

• 1. Knowledge of medical terminology
• 2. Basic computer operations and EMR

Skills

• 1. Excellent customer service skills
• 2. Excellent telephone etiquette
• 3. Task-oriented, strong organizational skills, ability to multitask
• 4. Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness and helpfulness

Abilities

• 1. Ability to work independently and as part of a team with a strong sense of focus
• 2. Strong attention to detail

Work Environment

Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.

Mental/Physical Requirements

Variety of walking, standing, sitting, bending, twisting, and reaching. Occasional need to lift/carry/move up to 50 pounds of equipment. Management of high-paced patient flow and related stressors.