Medical Receptionist - Adult Medicine

Trinity Health; Springfield (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a compassionate Medical Receptionist to join their team. In this pivotal role, you will provide essential front-desk support in a busy outpatient practice focused on adult and geriatric care. Your responsibilities will include greeting patients, managing check-ins, scheduling appointments, and maintaining accurate patient records. This position offers great benefits from day one, a patient-centric environment, and opportunities for career growth in a diverse and inclusive culture. If you are detail-oriented and committed to creating a welcoming experience for patients, this is the perfect opportunity for you.

Benefits

Great benefits effective day 1

Career growth and advancement potential

Diverse and inclusive culture

Qualifications

• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.

Responsibilities

• Greet and communicate with patients in a professional manner.
• Schedule patient appointments to maximize provider productivity.

Skills

Customer Service

Medical Terminology

Keyboard Skills

Microsoft Office Proficiency

Education

High School Diploma

Tools

Windows-based Computer

Job description

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Position Purpose:

The Business Services Representative – Adult Medicine provides essential front-desk support in a busy outpatient practice focused on adult and geriatric care. Responsibilities include greeting patients, managing check-in/check-out, scheduling appointments, verifying insurance, collecting copays, and handling referrals and authorizations. Also assists with chart preparation, incoming calls, and maintaining accurate patient records. Ideal for someone who is compassionate, detail-oriented, and committed to creating a welcoming and efficient experience for every patient.

What You Will Do:

1. Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
2. Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
3. Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
4. Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills. Requires proficiency in a Windows-based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights And Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists, and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment to Diversity and Inclusion:

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.