Medical Receptionist, Admissions

Ummsphysician; Towson (MD); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a leading healthcare institution as a part-time administrative professional. You'll be the first point of contact for patients, ensuring excellent service while performing critical scheduling and registration tasks. This role involves educating patients on financial processes and assisting with insurance verification. If you have strong interpersonal skills and a background in customer service, this opportunity is perfect for you!

Qualifications

• At least 1 year of clerical or customer service experience, preferably in healthcare.
• Certification in AAHAM or NAHAM preferred.

Responsibilities

• Serves as the first point of contact for patients and visitors.
• Verifies patient and insurance demographics, provides cost estimates.
• Educates patients on insurance coverage and billing procedures.

Skills

Customer Service

Interpersonal Skills

Data Collection

Education

High School Diploma

AAHAM Certification

NAHAM Membership

Job description

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.

Job Description

Part Time Monday - Friday 10am - 2pm

Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The role may also include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.

Works with care teams and revenue cycle to identify and eliminate barriers to access, reimbursement, and affordable care. Provides education to patients and families regarding the financial clearance process, estimated costs, and financial assistance opportunities. Performs administrative functions related to Admission, Discharge, and Transfer (ADT) across multiple clinics and registration areas.

Principal Responsibilities and Tasks

The following statements describe the general nature of work for this classification. They are not exhaustive of all duties performed.

1. Serves as the first point of contact for patients and visitors, ensuring excellent customer service in Patient Access/Administrative Services, recognizing patient anxiety and needs.
2. Focuses on interpersonal skills, data collection, assessing situations, and developing solutions to ensure customer satisfaction and hospital financial health.
3. Verifies patient and insurance demographics, benefits, and coverage, reviews benefits in Epic, provides cost estimates, secures pre-certifications, and collects co-pays and deposits. Offers information on financial assistance.
4. Provides wayfinding assistance to clinics, ensuring patients are navigated safely and efficiently.
5. Maintains knowledge of registration requirements to ensure timely, accurate reporting and billing, and obtains necessary signatures and performs clerical duties.
6. Educates patients on insurance coverage and billing procedures, and communicates coverage issues to relevant departments.
7. Ensures accuracy and completeness of registration paperwork, contacting clinical staff when needed, and distributing admission documents.
8. Maintains scheduling templates for outpatient providers, ensuring proper utilization.
9. Coordinates with Care Management and Social Work to gather information for reimbursement and ensure pre-admission and pre-certification compliance.
10. Assists in training new admitting staff by demonstrating departmental processes.

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Certification/memberships in organizations like AAHAM, NAHAM preferred.
• At least 1 year of clerical, customer service, or receptionist experience, preferably in healthcare; 2 years preferred.

Additional Information

All information will be kept confidential according to EEO guidelines.