Medical Receptionist - Abingdon, Pounding Mill and Wise, VA

Crossroads Treatment Centers; Abingdon (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401K options including a match

Job summary

Crossroads Treatment Centers in Virginia seeks a Medical Receptionist to deliver welcoming front-desk service, check in patients, process payments, and support daily operations across multiple clinic locations.

The role offers training and opportunities to grow in a supportive team focused on addiction treatment and patient care. You will guide new patients through intake, collect samples as needed, coordinate with clinical staff, and maintain accurate financial records.

Qualifications

• High school diploma or GED required
• Customer service experience in a fast-paced environment preferred
• Experience in healthcare, addiction medicine, or office administration preferred
• Lived addiction experience is a plus

Responsibilities

• Check in patients and provide excellent customer service
• Receive payments and maintain daily financial records
• Guide new patients through intake process
• Collect urine and saliva samples for screenings as needed
• Coordinate with medical staff to coordinate intakes
• Provide clerical and logistical support
• Oversee patient accounts and financial responsibilities

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High School Diploma or GED

Job description

Day in the Life of a Medical Receptionist

Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.

Maintain friendly, professional attitude towards patients, offer a “white glove” experience.

Provide an exceptional experience by guiding new patients through their intake process.

Collect urine and saliva samples for patient drug screens as needed

Maintains daily financial records and reports

Coordinates with medical and clinical staff to coordinate intakes

Provides clerical and logistical support

Oversees patient accounts and financial responsibilities

Education and Experience requirements

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Schedule and Travel

• Monday (Abingdon) 10:00am-5:00pm or (Wise) 2:00pm-5:00pm
• Tuesday (Abingdon) 9:00am-5:00pm or (Wise) 9:00am-2:00pm
• Wednesday (Abingdon) 10:00am-6:00pm or (Pounding Mill) 10:00am-2:00pm
• Thursday (Abingdon) 8:00am-4:00pm or (Pounding Mill) 2:00pm-5:00pm or (Wise) 9:00am-12:00pm
• Friday (Abingdon) 9:00am-2:00pm or (Pounding Mill) 9:00am-2:00pm

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees

Our Story

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Our Mission Is Focused

We exist to improve health equity in order to create superior outcomes.

Our Vision Is Clear

To provide the most convenient, comprehensive, high-quality care through specialty medical homes.

Our Culture Is Inspiring

Our culture is based on one simple tenet: we would treat others as we would like to be treated - with respect and empathy. We pride ourselves on how we serve our patients. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other on a day-to-day basis.

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.