Assistant Program Supervisor - Abingdon, Pounding Mill and Wise, VA

Treatment Centers Hold Co, LLC; Abingdon (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Mileage reimbursement

PTO

401K with match

Life Insurance

Short/Long Term Disability

Maternity/Paternity leave

Mental Health day

Calm subscription

Medical, Dental, Vision Insurance

Job summary

Crossroads Treatment Centers is seeking an Assistant Program Supervisor to support daily operations at our Virginia centers. The role emphasizes supervising staff, coordinating onboarding, and ensuring adherence to policies while maintaining high-quality, evidence-based MAT services.

The position involves front-office duties, patient interactions, and collaboration with center leadership to meet KPIs and ensure smooth clinic operations across our outpatient facilities.

Qualifications

• Experience in an Office Based Opioid Treatment program is preferred.
• Supervisory experience preferred.
• Experience with individuals with substance abuse or mental health conditions is preferred.

Responsibilities

• Foster Crossroads culture and policy adherence.
• Assist Program Supervisor in achieving KPI targets (Census, Attrition, EBITDA, NPS).
• Participate in interviews for open positions and onboarding of new staff.
• Monitor staff performance and coordinate training; manage scheduling and timecards.
• Handle front office duties, including patient check-in/out and vitals; ensure labs are processed timely.
• Manage payments, deposits and insurance communications.
• Order and maintain supplies; communicate changes to the team.

Skills

Office Based OUD experience

Supervisory experience

Substance abuse/mental health

Interpersonal communication

Education

Highschool Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence‑based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long‑term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office‑based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Day in the Life of an Assistant Program Supervisor

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
• Supports and reinforces Crossroads policies and procedures
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
• Partners with Program Supervisor in conducting interviews for open positions
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
• Creates schedules and approves timecards for teammates at assigned centers
• Performs front office responsibilities, including but not limited to Check‑in and Check‑out, vitals and urine toxicology
• Ensure labs are completed in a timely manner and sent to the appropriate lab
• Reconciliation of payments and transportation of deposits to bank
• Primary point of contact for all patient concerns and escalation to Program Supervisor
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns
• Ordering and maintaining all supplies for assigned center(s)
• Communicate necessary changes with team and ensure changes are implemented timely and effectively
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
• Available and onsite during hours of center operations
• Assists Support Departments as needed

Education and Experience requirements

Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience. Individuals should also have experience working with individuals with substance abuse or mental health. The Program Supervisor must meet state‑defined minimum licensure, education, and experience requirements.

Highschool Diploma or GED required

Highschool Diploma or GED required

Schedule and Travel

• Monday (Abingdon) 10:00am-5:00pm or (Wise) 2:00pm-5:00pm
• Tuesday (Abingdon) 9:00am-5:00pm or (Wise) 9:00am-1:00pm
• Wednesday (Abingdon) 9:00am-6:00pm or (Pounding Mill) 10:00am-2:00pm
• Thursday (Abingdon) 8:00am-4:00pm or (Pounding Mill) 2:00pm-5:00pm or (Wise) 9:00am-12:00pm
• Friday (Abingdon) 9:00am-2:00pm or (Pounding Mill) 9:00am-2:00pm

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education.
• Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!
• Benefits Package Medical, Dental, and Vision Insurance.
• PTO.
• Variety of 401K options including a match program with no vesture period.
• Annual Continuing Education Allowance (in related field).
• Life Insurance.
• Short/Long Term Disability.
• Paid maternity/paternity leave.
• Mental Health day.
• Calm subscription for all employees.
• Crossroads Treatment Centers is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Story

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence‑based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long‑term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office‑based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Our Mission Is Focused

We exist to improve health equity in order to create superior outcomes.

Our Vision Is Clear

To provide the most convenient, comprehensive, high‑quality care through specialty medical homes.

Our Culture Is Inspiring

Our culture is based on one simple tenet: we would treat others as we would like to be treated – with respect and empathy. We pride ourselves on how we serve our patients. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other on a day‑to‑day basis.