Medical Receptionist (70204)

GuideWell Emergency Doctors; Largo (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

GuideWell Emergency Doctors is seeking a Patient Service Specialist to support the facility and enhance the patient experience. You will enter new patients, verify insurance, schedule appointments, collect copays, and coordinate admissions in a fast-paced environment.

The role requires a High School diploma, ability to stand for long periods, and strong teamwork. Bilingual Spanish is a plus, and travel up to 30% may be needed to support multiple clinics across the market.

Qualifications

• Must pass a Level 2 background screen and drug test.
• Able to perform duties in a busy office environment (standing, walking, teaching, public speaking, pulling, pushing, lifting).
• Able to use office equipment (faxes, copiers, computers, telephones).
• Able to stand and work up to 12 hours in a day.
• Legible English writing and clear spoken English; bilingual Spanish is preferred.

Responsibilities

• Entering new patients into the patient database.
• Verifying insurance.
• Obtaining authorization from insurance companies.
• Putting together patient charts.
• Scheduling patient appointments.
• Collecting copays and contracted rates from patients.
• Coordinating admissions.
• Auditing charts for completeness and obtaining missing information from clinical team.
• Adhering to information security policies and reporting on performance.

Skills

Level 2 background check

Drug test

Office equipment usage

Stand for long shifts

English language proficiency

Spanish bilingual (preferred)

Education

High school diploma

Job description

Job Summary

A Patient Service Specialist will play a very key role in the success of the facility and the patient’s overall experience. Strict adherence to organizational Protocols and Values is a must. A Patient Service Specialist will work in a fast-paced and exciting environment and apply their skills in a highly visible and critical role. GEMD provides non-hospital-based emergency care in a hyper-efficient delivery of Emergency Medicine Specialty Services combined with an outpatient facility efficiently providing high quality care that can yield lower ER visits, lower hospital admissions, and create savings.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Entering new patients into the patient database.
• Verifying insurance.
• Getting authorization from insurance companies.
• Putting together patient charts.
• Scheduling patient appointments.
• Collecting copays and contracted rates from patients.
• Coordinating admissions.
• Auditing charts for completeness and obtaining any missing information from the clinical team.
• Follow the information security policies and management system, contributing to their effectiveness, and actively reporting on their performance.

Qualifications

Supervisory Responsibilities

This position does not currently have supervisory responsibilities.

Required Education

• High School diploma or equivalent required.

Required Experience

• N/A

Required Licenses and Certifications

• N/A

Required Knowledge, Skills, And Abilities

• Must successfully pass a Level 2 background screen and drug test.
• Able to perform the duties expected for an active role in a busy office environment (standing, walking, teaching, public speaking, pulling, pushing, lifting, etc.).
• Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.).
• Able to stand and work up to 12-hours in a day.

Preferred Qualifications

• Active BLS certification is strongly preferred.
• Previous patient services experience in a medical office setting is preferred.

Financial Responsibilities

• This position does not currently have financial responsibilities.

Budget Responsibilities

• This position does not currently have budget responsibilities.

Languages

• Legibly write English, clearly speak English and proficiently read English.
• Bilingual Spanish is preferred.

Travel

• Up to 30% travel to support clinic operations across the market. Travel may include coverage at other clinic locations, trainings, meetings, and other operational needs as they arise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

• Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally (1-33% of time on the job)
• May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Applicable N/A
• May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Not Applicable N/A
• Must be able to ascend and descend ladders, stairs, or other equipment. Not Applicable N/A
• Subject to exposure to hazardous material. Not Applicable N/A