Patient Service Specialist

Guidewell-Emergency-Doctors; Saint Petersburg (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

GEMD in Saint Petersburg, FL seeks a Patient Service Specialist to play a key role in patient experience and clinic efficiency. You will handle patient data entry, verify coverage, obtain authorizations, and help build patient charts in a fast-paced outpatient setting.

This role requires standing for long periods, strong organizational skills, bilingual Spanish preferred, and travel up to 30% to support multiple clinic locations.

Qualifications

• Must successfully pass a Level 2 background screen and drug test.
• Able to stand and work up to 12-hours in a day.
• Bilingual Spanish is preferred.
• Active BLS certification is strongly preferred.
• Previous patient services experience in a medical office setting is preferred.

Responsibilities

• Entering new patients into the patient database.
• Verifying insurance.
• Getting authorization from insurance companies.
• Putting together patient charts.
• Scheduling patient appointments.
• Collecting copays and contracted rates from patients.
• Coordinating admissions.
• Auditing charts for completeness and obtaining any missing information from the clinical team.

Skills

Public speaking

Office equipment

Standing/Walking

Spanish bilingual

Education

High School diploma or equivalent

Tools

Copiers

Computers

Telephones

Faxes

Job description

Job SummaryA Patient Service Specialist will play a very key role in the success of the facility and the patient’s overall experience. Strict adherence to organizational Protocols and Values is a must. A Patient Service Specialist will work in a fast-paced and exciting environment and apply their skills in a highly visible and critical role. GEMD provides non-hospital-based emergency care in a hyper-efficient delivery of Emergency Medicine Specialty Services combined with an outpatient facility efficiently providing high quality care that can yield lower ER visits, lower hospital admissions, and create savings.Essential Job FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Entering new patients into the patient database.Verifying insurance.Getting authorization from insurance companies.Putting together patient charts.Scheduling patient appointments.Collecting copays and contracted rates from patients.Coordinating admissions.Auditing charts for completeness and obtaining any missing information from the clinical team.Follow the information security policies and management system, contributing to their effectiveness, and actively reporting on their performance.Supervisory ResponsibilitiesThis position does not currently have supervisory responsibilities.Required EducationHigh School diploma or equivalent required.Required ExperienceN/ARequired Licenses and CertificationsN/ARequired Knowledge, Skills, and AbilitiesMust successfully pass a Level 2 background screen and drug test.Able to perform the duties expected for an active role in a busy office environment (standing, walking, teaching, public speaking, pulling, pushing, lifting, etc.).Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.).Able to stand and work up to 12-hours in a day.Preferred QualificationsActive BLS certification is strongly preferred.Previous patient services experience in a medical office setting is preferred.Financial ResponsibilitiesThis position does not currently have financial responsibilities.Budget ResponsibilitiesThis position does not currently have budget responsibilities.LanguagesLegibly write English, clearly speak English and proficiently read English.Bilingual Spanish is preferred.TravelUp to 30% travel to support clinic operations across the market. Travel may include coverage at other clinic locations, trainings, meetings, and other operational needs as they arise.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.Environmental ConditionsInside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.Physical/Environmental ActivitiesPlease confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/AMust be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally (1-33% of time on the job)May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Applicable N/AMay be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Not Applicable N/AMust be able to ascend and descend ladders, stairs, or other equipment. Not Applicable N/ASubject to exposure to hazardous material. Not Applicable N/A