Medical Receptionist (68182)

Sanitas; Tampa (FL); On-site; USD 16,531 - 24,796; Full time

Job summary

GEMD in Hillsborough - North Tampa, FL is seeking a Patient Service Specialist to support fast-paced clinic operations and enhance patient experience. The role involves entering patient data, verifying insurance, coordinating admissions, and handling payments while adhering to security protocols.

Travel up to 30% is required to support clinic operations across the market. A high school diploma is required, and no prior experience is necessary beyond a commitment to quality customer service.

Qualifications

• High School diploma or equivalent.
• No prior experience required.
• Must pass a Level 2 background screen and drug test.
• Able to stand and work up to 12 hours in a day.

Responsibilities

• Entering new patients into the patient database.
• Verifying insurance and obtaining authorization.
• Putting together patient charts and scheduling appointments.
• Collecting copays and contracted rates from patients.
• Coordinating admissions and auditing charts for completeness.
• Following information security policies and reporting on performance.

Skills

English proficiency

Communication skills

Customer service

Bilingual Spanish (preferred)

Education

High School diploma or equivalent

Job description

Job Summary:

A Patient Service Specialist will play a very key role in the success of the facility and the patient’s overall experience. Strict adherence to organizational Protocols and Values is a must. The role involves working in a fast-paced and exciting environment and applying skills in a highly visible and critical role. GEMD provides non-hospital-based emergency care with efficient delivery of Emergency Medicine Specialty Services and an outpatient facility ensuring high quality care that can reduce ER visits, hospital admissions, and create savings.

Location: Hillsborough - GEMD - North Tampa - Tampa, FL 33618

Position Type: Full Time

Travel: Up to 30% travel to support clinic operations across the market. Travel may include coverage at other clinic locations, trainings, meetings, and other operational needs as they arise.

Essential Job Functions

• Entering new patients into the patient database.
• Verifying insurance.
• Obtaining authorization from insurance companies.
• Putting together patient charts.
• Scheduling patient appointments.
• Collecting copays and contracted rates from patients.
• Coordinating admissions.
• Auditing charts for completeness and obtaining any missing information from the clinical team.
• Following the information security policies and management system, contributing to their effectiveness, and actively reporting on performance.

Qualifications

Required Education

• High School diploma or equivalent.

Required Experience

• None.

Required Licenses and Certifications

• None.

Required Knowledge, Skills, and Abilities

• Must successfully pass a Level 2 background screen and drug test.
• Able to perform duties in a busy office environment (standing, walking, teaching, public speaking, pulling, pushing, lifting, etc.).
• Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.).
• Able to stand and work up to 12 hours in a day.

Preferred Qualifications

• Active BLS certification is strongly preferred.
• Previous patient services experience in a medical office setting is preferred.

Languages

• Legibly write English, clearly speak English and read English proficiently.
• Bilingual Spanish is preferred.

Physical Demands

• Regular standing, walking, using hands to operate tools and equipment.
• Required to exert up to 10 pounds of force regularly, up to 30 pounds frequently, and occasionally up to 50 pounds.
• Frequent reaching with hands and arms, bending, balancing, kneeling, crouching, crawling, pushing, and pulling.
• Specific vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Environmental Conditions

• Inside: worker is subject to protection from weather conditions but not necessarily from temperature changes.
• Noise may be sufficient to require the worker to raise voice to be heard above ambient noise level.