Medical Receptionist

Amerisure Insurance Company; Washington (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Practice Coordinator to manage daily activities at their Washington location. This role encompasses ensuring excellent customer service for patients, supporting clinicians, and maintaining office operations efficiently. Ideal candidates should possess strong multitasking abilities and prior experience in healthcare settings.

Benefits

Medical, dental, vision insurance

401k retirement savings plan with employer match

Paid parental leave

Paid time off and holiday pay

Employee Assistance Program

Qualifications

• High School diploma required; associate's or bachelor's degree preferred.
• 1+ years' experience in healthcare operations or customer service preferred.

Responsibilities

• Manage daily front office activities ensuring quality customer service.
• Provide exceptional customer service and handle sensitive situations.
• Assist clinicians with administrative tasks and coordinate patient questions.

Skills

Multitasking

Communication

Microsoft Office

EMRs

Education

High School diploma or equivalent

Associate's or Bachelor's degree (preferred)

Job description

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities at their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

Compensation:

$18.50 - $19.50/hour

Location:

851 East 5th Street Ste 308 Washington, MO 63090

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep for all patients, ensuring paperwork, documentation, credit card on file, demographics, and patient charts are complete and accurate.
• Maintain general office duties, cleanliness, and appeal, including sorting mail, scanning documents, managing e-faxes, shared email, and office upkeep.
• Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.

Patient Support:

• Provide exceptional customer service, responding promptly and appropriately to patient needs, and managing sensitive situations following Crisis and De-escalation protocols.
• Manage front desk responsibilities, including greeting and checking patients in/out courteously.
• Support patients via phone, email, or portal with payments, billing, scheduling, release requests, and inquiries.
• Manage phone queues to ensure timely responses.
• Assist patients with telehealth access, Patient Portal issues, and troubleshooting.
• Handle urgent requests, triage patient issues, and escalate when necessary.
• Collect co-payments and account balances at the time of service.
• Verify insurance eligibility and resolve related issues with patients.

Clinician Support:

• Assist clinicians with administrative questions and duties, such as sending letters and faxes.
• Coordinate with clinicians regarding patient questions.
• Audit clinician schedules for appointment accuracy.
• Maintain a secure, positive, and motivating work environment.

Required Skills/Abilities:

• Ability to multitask and prioritize effectively.
• Work independently and collaboratively.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and EMRs.
• Handle sensitive and confidential information per HIPAA regulations.

Education and Experience:

High School diploma or equivalent required; associate's or bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or similar roles preferred.