Medical Receptionist

White Plains Hospital; Village of Scarsdale (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

White Plains Hospital in Scarsdale, NY is seeking a day shift, non-exempt Office Clerk to support patient coordination and front-office activities.

The role handles scheduling, records management, insurance verification, communications with patients and staff, and general clerical duties within the practice management system, with a focus on accurate documentation and efficient patient flow.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of patient relations experience required.
• Less than 1 year of general office experience required.
• Less than 1 year of physician practice patient experience preferred.
• Basic medical terminology preferred.
• Electronic Scheduling and Electronic Medical Records experience preferred.

Responsibilities

• Schedules and confirms patient appointments and arrival using Practice Management System.
• Verifies insurance coverage and collects patient demographics.
• Maintains and updates charts and records; prepares and processes paperwork.
• Answers phones, relays messages, and provides information as needed.
• Attends meetings, takes notes, and distributes minutes.
• Ensures compliance with infection control standards and patient rights.

Skills

Patient relations

General office

Medical terminology

Electronic Scheduling

Electronic Medical Records

Communication

Education

High School Diploma or GED

Job description

City/State:

Scarsdale, New York

Department:

WPHPA SMG_3

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8 AM-5 PM

Hours Per Pay Period:

80

Pay Rate/Range:

$22 - $33

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

A non-exempt position that performs diversified office-clerical duties as well as interacts and maintains efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available
• Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.
• Answers telephone, relays messages, and provides information when necessary.
• Maintains files and assists in establishing office systems.
• Orders office supplies.
• Operates related office equipment
• Attends meetings, takes and distributes minutes
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
• Collaborates and communicates with the health care team
• Completes annual mandatory requirements including Occupational Health Requirements
• Attends mandatory in-services
• Participates as a member of the patient care team and responsible for participating in daily huddles and regular schedule practice team meetings.
• Utilizes cost containment practices
• May prepare and maintain various statistical data
• Performs all other duties as assigned

Qualifications

• High School Required or
• GED
• less than 1 year Previous patient relations experience required Required
• less than 1 year General office experience Required
• less than 1 year Previous physician practice patient experience Preferred
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.