Medical Receptionist

Summit Psychiatry Associates LLC; United States; Remote; USD 25,000 - 30,000; Part time

Job summary

Summit Psychiatry Associates LLC seeks a reliable Remote Medical Receptionist to support intake, scheduling, and administrative workflows across multi-state telemedicine programs. The role emphasizes professionalism, confidentiality, and accurate data handling in a fast-paced setting.

The position supports Alaska, Montana, Utah, and Wyoming, with remote work options and training on Summit Psychiatry workflows and telehealth procedures.

Qualifications

• Experience in a medical office or behavioral health setting.
• Strong communication skills, professional and reliable.
• Remote work ability with strong time management.
• HIPAA compliance and confidentiality.

Responsibilities

• Answer and manage calls, voicemails, texts, and portal messages.
• Schedule, reschedule, and confirm appointments across multiple states.
• Assist patients with portal navigation and completing forms.
• Maintain accurate intake and data entry in EHR/EMR systems.

Skills

Medical office experience

Communication skills

Remote work independence

HIPAA compliance

Tech proficiency

Tools

EMR/EHR systems

Google Workspace

Telehealth platforms

Secure messaging

Job description

Summit Psychiatry Associates is seeking a reliable, organized, and compassionate Remote Medical Receptionist to support our growing multi-state behavioral health practice. This role is essential in ensuring smooth patient communication, scheduling, and administrative workflow. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced telemedicine environment.

About Summit Psychiatry Associates LLC

Summit Psychiatry Associates is a multi-state behavioral health practice specializing in psychiatric evaluation, medication management, and therapy support through both telehealth and in-person programs. We value kindness, professionalism, patient-centered care, and high-quality clinical support. Our administrative team plays a crucial role in ensuring patients receive timely, compassionate care every step of the way.

Description

Position Summary

The Remote Medical Receptionist plays a key role in patient access and communication across Summit Psychiatry Associates. This position supports intake, scheduling, patient coordination, clinical documentation workflows, and communication with clinicians across Alaska, Montana, Utah, and Wyoming. The role requires professionalism, accuracy, confidentiality, and comfort navigating electronic systems.

Key Responsibilities

Patient Communication & Scheduling

• Answer and manage incoming phone calls, voicemails, texts, and portal messages for Summit Psychiatry Associates.
• Schedule, reschedule, and confirm patient appointments across multiple states and providers.
• Provide clear communication regarding telemedicine access, appointment expectations, and follow-up instructions.
• Assist patients with navigating patient portals and completing required forms.

Intake & Administrative Support

• Complete patient intake interviews and verify demographics, insurance information, and reason for visit.
• Ensure accurate data entry into the EHR/EMR systems (Tebra or other internal platforms).
• Maintain documentation accuracy to support clinical workflows and billing compliance.
• Organize and track referrals, releases, prior authorizations, and other administrative requests.
• Support provider calendars and ensure correct appointment types and time allocations.

Operational & Compliance Support

• Maintain confidentiality of protected health information (HIPAA compliance required).
• Support multi-state provider workflows and assist with communication between clinical and administrative teams.
• Follow internal protocols for crisis redirection (911/988) when appropriate—this role does not provide clinical advice.
• Assist in obtaining ROI forms, sending patient reminders, and coordinating with external clinics as needed.

Qualifications

Required

• Prior experience in a medical office, behavioral health setting, or administrative healthcare role.
• Strong communication skills—professional, courteous, and reliable.
• Ability to work independently in a remote setting with excellent time management.
• High proficiency with technology including telehealth platforms, EMR/EHR systems, Google Workspace, and secure messaging.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Preferred

• Experience with behavioral health, psychiatry, or substance use treatment settings.
• Familiarity with insurance verification, prior authorizations, or billing workflows.
• Experience supporting clinicians across different states or time zones.

Skills & Attributes

• Highly organized with attention to detail.
• Strong multitasking and prioritization abilities.
• Compassionate, patient-centered communication style.
• Problem-solving mindset and ability to adapt to evolving clinic workflows.
• Dependable, punctual, and comfortable in a supportive team environment.

Position Details

• Remote position with reliable high-speed internet required.
• Part-time or full-time options depending on applicant experience.
• Schedule may include cross-time-zone coordination (Alaska, Mountain).
• Training provided on Summit Psychiatry workflows, HIPAA protocols, and telehealth procedures.

About Summit Psychiatry Associates

Summit Psychiatry Associates is a multi-state behavioral health practice specializing in psychiatric evaluation, medication management, and therapy support through both telehealth and in-person programs. We value kindness, professionalism, patient-centered care, and high-quality clinical support. Our administrative team plays a crucial role in ensuring patients receive timely, compassionate care every step of the way.

Salary

$18 - $22 per hour