Medical Receptionist

UnitedHealth Group; Torrington (CT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Stock purchase plan

Job summary

ProHealth Physicians, part of the Optum family, is seeking a Medical Receptionist. This full-time role (40 hours/week) runs Monday through Friday with shifts from 7:00am to 6:00pm depending on schedule.

The position emphasizes patient check-in, triage, and coordination with clinicians to support efficient clinic operations. You will greet patients, manage appointments, handle messaging in the EHR, and assist with payments and document handling.

Qualifications

• High School Diploma or GED required.
• Minimum 1+ years of receptionist experience.
• Experience with an electronic health record (EHR) is preferred.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Schedule and triage appointment requests per guidelines.
• Use EHR to take messages and communicate with clinicians.
• Greet patients and manage check-in process.
• Monitor reminder calls and reschedule as needed.
• Scan/index documents into the EHR and prepare for visits.
• Close payment batches and balance cash where applicable.
• Maintain knowledge of ProHealth policies and OSHA rules.
• Support teammates to ensure smooth office operation.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School Diploma/GED

Tools

Electronic Health Record (EHR)

Job description

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well‑being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community‑based medical group and discover the meaning behind Caring. Connecting. Growing together.

ProHealth Physicians is seeking a patient focused and detail oriented Medical Receptionist to join our team.

The position is full-time (40 hours/week) Monday - Friday I would simply say the hours of availability are from 7:00am through 6:00pm depending on the schedule you will be placed on (which can be changed based on scheduling needs).

Primary Responsibilities:

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check‑in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of receptionist experience

Preferred Qualifications:

• Experience working with an electronic health record
• Knowledge of medical terminology
• Office Administrative / Receptionist / Clerical experience in a medical environment
• Customer service experience in retail, hospitality, etc.
• Knowledge of ICD - 10 and CPT coding

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED