Medical Receptionist

Piedmont HealthCare; Taylorsville (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

Piedmont HealthCare is seeking a PRN Medical Receptionist to support front desk operations in a busy clinic environment. You will greet patients, answer calls, schedule appointments, collect payments, and verify insurance while maintaining patient privacy and accurate records.

The role requires a high school diploma or GED and at least six months of healthcare reception experience, with a preference for one year of customer service exposure and typing speed of 50 wpm.

Qualifications

• High school diploma or GED is required.
• Minimum one year in customer service; healthcare receptionist experience preferred.
• Typing speed of 50 wpm preferred.
• Knowledge of HIPAA and patient privacy required.
• Ability to greet customers, answer phones, and handle registrations and scheduling.

Responsibilities

• Greets customers in a polite, prompt manner and directs them to the appropriate department.
• Answers phones, takes messages, and schedules appointments.
• Collects co-pays and handles registrations and registrations forms.
• Verifies insurance coverage and scans documents into patient charts.
• Maintains HIPAA compliance and keeps waiting area clean and organized.
• Performs general receptionist tasks such as filing, photocopying, and mail distribution.

Skills

Customer service

Phone etiquette

Typing 50 wpm

Filing

Communication

Organization

Education

High school diploma or GED

Job description

Description

This will be a PRN, Medical Receptionist position. The applicant would work Monday-Friday, from 7:50 am until 5:01 pm with variable 1/2 days off being Tuesday or Thursday.

If your application is selected, one of our hiring managers will reach out to you for an interview.

Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments.

ESSENTIAL FUNCTIONS:

1. Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival. Additionally, receives visitors and drug representatives and notifies appropriate person.
2. Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing.
3. Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
4. Maintains clean, orderly waiting area and reading materials.
5. Answers phone in pleasant manner and deals with customer needs expeditiously.
6. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
7. Counts cash drawer daily and goes to bank as necessary.
8. Opens and closes office at appointed time.
9. Collect, sort, distribute and prepare mail as assigned by office.
10. Key charges and makes any edits as necessary as assigned by office.
11. Checks and maintains office supply inventory as assigned by office.
12. Preparation of prescriptions to pharmacies as assigned by office.
13. Maintains HIPAA compliance at all times.
14. Attends office staff meetings, records minutes and maintains in a file accessible to all staff.
15. Such other and further responsibilities as may be deemed necessary.

Requirements

EDUCATION:

High school diploma or GED.

EXPERIENCE:

Minimum of one-year experience in customer service setting, requires at least six months receptionist experience in health care setting to apply.

REQUIREMENTS:

50 wpm typing skill preferred.

KNOWLEDGE AND SKILL REQUIREMENTS:

1. Knowledge of reception tasks, clinic policies/procedures, paperwork.
2. Knowledge of how to use office equipment including phone, computer.
3. Knowledge of customer service concepts and techniques.
4. Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
5. Skill in customer service principles by creating a pleasant waiting room atmosphere.
6. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
7. Ability to organize and prioritize tasks effectively.
8. Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.

ENVIRONMENTAL/WORKING CONDITIONS:

Office setting, well ventilated and well lighted.

PHYSICAL/MENTAL DEMANDS

Sitting/standing for long periods of time. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.