Medical Receptionist

Mercy Medical Center, Baltimore, MD; Springfield (MI); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, vision and dental

PTO & holidays

Tuition reimbursement

Disability benefits

Discounts on insurance

Rewards program

Job summary

Mercy Medical Center in Overlea is hiring a Medical Receptionist to be the first point of contact for patients, handling scheduling, phone inquiries, and front desk operations. You will welcome patients, register them for appointments, and help ensure a smooth check-in experience.

The role involves verifying insurance details, scanning records, triaging calls, and processing charges and payments, contributing to efficient clinic workflow and patient satisfaction.

Qualifications

• High school diploma or GED required.

Responsibilities

• Greet and register patients at the front desk.
• Schedule patients and answer phones.
• Scan medical records and triage patient calls.
• Verify insurance information and benefits.
• Enter charges and post payments.

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist at Mercy's Overlea location!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

The Medical Receptionist is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Medical Receptionist is responsible for all front desk operations, which include, but are not limited to:

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification or benefits
• Charge entry and payment posting.

Requirements

• Education: High School Diploma or GED

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Reimbursement for tuition, books and fees
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.