Medical Receptionist

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

403(b) retirement plan

Wellness program

Tuition reimbursement

Employee assistance program

Disability benefits

Discounts on insurance and plans

Job summary

Mercy Medical Center, Baltimore, MD is seeking a Medical Receptionist to welcome and register patients, manage front desk tasks and ensure a positive patient experience.

The role includes scheduling, phone handling, chart scanning, insurance information collection, and processing charges and payments, while upholding Mercy's commitment to confidentiality and compassionate care.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Greeting and registering patients at the front desk.
• Scheduling patients.
• Answering phones.
• Scanning medical records.
• Triage patient calls for severity/importance.
• Collecting insurance information and verifying benefits.
• Charge entry and payment posting.

Skills

Front desk operations

Patient greetings

Phone triage

Insurance verification

Billing / charge entry

Education

High School Diploma or GED

Tools

Scheduling software

EMR / scanning software

Billing/charge entry system

Job description

Summary

Join Our Team at Mercy Medical Center - Now Hiring a Medical Receptionist!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Medical Receptionist is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office. The Medical Receptionist is responsible for all front desk operations, which include, but are not limited to:

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification or benefits
• Charge entry and payment posting.

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.

Requirements

• Education: High School Diploma or GED

Salary

Min: USD $17.83/Hr.

Max: USD $26.75/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Reimbursement for tuition, books and fees
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.