Medical Receptionist

Golden State Dermatology; San Mateo (CA); On-site; USD 28,929 - 35,817; Full time

Benefits offered by this job

Product discounts

Medical benefits

Disability Insurance

Life Insurance

401k Match

FSA & commuter

Job summary

Golden State Dermatology is seeking a front desk/office support role in San Mateo, CA. The position involves patient check-in/out, insurance verification, phone handling, and appointment management to optimize provider schedules.

Ideal candidates have customer service experience, familiarity with EMR systems, and comfort selling skincare products. This role supports a busy dermatology practice with a focus on patient-first service.

Qualifications

• Customer service mindset or patient-centered approach is required.
• Experience in dermatology, healthcare, or aesthetics is preferred.
• Familiarity with insurance carriers (Medicare, commercial, HMO) is expected.
• Experience with EMR software such as EClinicalWorks or EMA is preferred.

Responsibilities

• Warmly welcome patients and assist with check-in and check-out procedures.
• Verify patients' insurance coverage and eligibility.
• Handle phone inquiries.
• Maintain patient records.
• Manage the appointment schedule, including auditing for future appointments, confirming attendance, and collecting necessary information before the appointment (insurance details and intake questions).
• Contact patients on waiting lists or with future appointments to offer earlier slots, focusing on filling the soonest available appointments for providers with open slots.
• Provide product education to patients and staff, and sell skincare products available for purchase.
• Perform significant multitasking and task management to ensure all responsibilities are completed promptly.
• Accept additional job duties assigned by the Practice Manager based on the practice's needs.

Skills

Customer service mindset

Patient-centered approach

Dermatology experience

Insurance knowledge

Tools

EClinicalWorks

EMA

Job description

Job Details

Location: San Mateo, CA 94401 (GSM)

Position Type: Full Time

Salary Range: $21.00 - $26.00 per hour

About the Company

Golden State Dermatology is a physician‑led and owned dermatology group rapidly expanding across California, with over 37 locations. We are a leading medical, surgical, and cosmetic dermatology group specializing in skin, hair, and nail conditions, Mohs micrographic surgery for the treatment of skin cancer, surgical and non‑surgical cosmetic skincare, anti‑aging, body contouring, and plastic surgery.

Responsibilities

• Warmly welcome patients and assist with check‑in and check‑out procedures.
• Verify patients' insurance coverage and eligibility.
• Handle phone inquiries.
• Maintain patient records.
• Manage the appointment schedule, including auditing for future appointments, confirming attendance, and collecting necessary information before the appointment (insurance details and intake questions).
• Contact patients on waiting lists or with future appointments to offer earlier slots, focusing on filling the soonest available appointments for providers with open slots.
• Provide product education to patients and staff, and sell skincare products available for purchase.
• Perform significant multitasking and task management to ensure all responsibilities are completed promptly.
• Accept additional job duties assigned by the Practice Manager based on the practice's needs.

Qualifications

• Customer service skills or a patient‑centered mindset.
• Previous dermatology, healthcare, or aesthetics experience.
• Knowledgeable with insurance carriers (Medicare, commercial, HMO).
• Experience with EClinicalWorks, EMA, or other EMR software.

Benefits

• 40% off products and procedures, and the ability to participate in free annual injectable events.
• Comprehensive medical, dental, and vision benefits.
• Company‑paid short and long‑term disability and life insurance.
• Safe Harbor 401(k) match up to 4%.
• Flexible spending accounts and commuter benefits.
• Employee Assistance Program (EAP) counseling for everyday life stresses.
• Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
• Paid time off accrues from the first day of employment; employees working over 20 hours in a pay period are eligible for 9 paid holidays.
• Pet insurance to cover the healthcare needs of all pets.
• COVID‑19 primary series vaccination strongly encouraged for employees.

Golden State Dermatology participates in the E‑Verify program. E‑Verify is a free, web‑based system that allows employers to confirm employees’ eligibility to work in the United States by comparing information from an employee’s Form I‑9 to records from the U.S. Department of Homeland Security and Social Security Administration.

Golden State Dermatology is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.