Medical Receptionist

Northwest Human Services, Inc.; Salem (OR); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Healthcare plans

Life & Disability

401(k) plan

FSA

PTO & Holidays

Continuing Education

Wellness program

Job summary

Northwest Human Services in Salem seeks a Medical Receptionist to warmly welcome patients, keep the lobby running smoothly, and support front-desk operations in a fast-paced clinic. You will verify insurance, schedule appointments, and help patients navigate the portal, kiosk, and check-in process while maintaining HIPAA privacy and compassionate service.

This is a full-time, non-exempt role with benefits and opportunities to grow within a mission-driven organization dedicated to accessible,

Qualifications

• High school diploma or equivalent.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Serve as a lobby concierge, keeping patients informed about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.

Skills

Customer service

Professional communication

Typing

Computer skills

Education

High school diploma or equivalent

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Medical Receptionist

Location: West Salem Clinic | 1233 Edgewater St NW Salem, OR

Position Status: Non-Exempt | Monday - Friday with rotating Saturdays

Be the first person who makes a difference

When a patient walks through our doors, you may be the first person they see and the first person who makes them feel welcome.

As a Medical Receptionist at Northwest Human Services, you are more than the person behind the front desk. You help create a positive, safe, and respectful experience for patients while keeping the clinic running smoothly behind the scenes.

You'll be part of a team that believes healthcare should be accessible, compassionate, and centered around the whole person.

If you enjoy helping people, staying organized in a fast-paced environment, solving problems, and making someone's day a little easier, we'd love to meet you.

What You'll Bring to Our Patients

Community |Compassion| Commitment| Integrity

Community:

• Welcome patients and visitors with warmth and professionalism.
• Serve as a lobby concierge, keeping patients informed about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.

Compassion:

• Interact with patients and families with patience, courtesy, and empathy.
• Communicate clearly and respectfully, even during stressful or busy situations.
• Help patients understand clinic processes and connect them with the appropriate staff or resources.

Commitment:

• Schedule appointments and help coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.

Integrity:

• Maintain strict patient confidentiality and follow HIPAA requirements.
• Accurately enter and update demographic and insurance information.
• Follow established policies, procedures, and protocols.
• Handle payments, records, and other sensitive information with accuracy and discretion.

What Makes You Successful

Successful Medical Receptionists at NWHS are people who:

• Make people feel welcome - greet patients with professionalism and kindness
• Stay calm under pressure - manage a busy lobby, ringing phones, changing schedules, and competing priorities without losing sight of the patient in front of you.
• Pay attention to the details - understand that accurate patient information, scheduling, payments, and documentation matter.
• Communicate proactively - don't wait for a problem to become bigger. You keep patients and coworkers informed when schedules change, delays occur, or additional assistance is needed.
• Protect confidentiality - understand that trust is earned through consistent, ethical handling of patient information.
• Work as part of a team - step in when a coworker needs help and understands that excellent patient care takes a team.

What You'll Bring

Required Qualification

• High school diploma or equivalent.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Preferred Qualifications

• Bilingual English/Spanish skills.
• Previous medical office, healthcare, customer service, or reception experience.

SUMMARY OF BENEFITS:

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 1/2 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program - Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Join us in creating a workplace where people can thrive and do meaningful work.

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information, contact the HR/Recruiting Department at: [e-mail] | 503.588.5828