Medical Receptionist

American Family Care Rowlett; Rowlett (TX); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Training & development

Competitive salary

Flexible scheduling

Great small business work environment

Job summary

American Family Care Rowlett seeks a friendly front desk receptionist to greet patients, verify insurance, collect payments, and manage registrations. You will ensure smooth patient flow, answer phones, and document visits in the system.

The role emphasizes accuracy, attention to detail, and excellent customer service in a fast-paced medical office. Training is provided; prior clerical experience is preferred, and basic MS Office skills help daily tasks.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge and accurate data entry.

Responsibilities

• Prepare the clinic for opening and login systems.
• Greet patients and collect insurance information.
• Register patients and verify insurance accurately.
• Process patient payments and address billing issues.
• Respond promptly to patient needs and coordinate follow-ups.
• Balance daily charges and close out cash receipts.
• Complete closing procedures and reports.
• Maintain complete and accurate documentation.
• Other duties as assigned.

Skills

Customer service

Detail-oriented

Phone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR) systems

Job description

Benefits:

• Training & development
• Competitive salary
• Flexible schedule

Benefits/Perks

• Great small business work environment
• Flexible scheduling

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.