Medical Receptionist

Stella Maris; Reisterstown (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a compassionate team at a leading medical center as a Patient Service Associate. In this pivotal role, you'll be the first point of contact for patients, ensuring they feel welcomed and supported. Your responsibilities will include greeting patients, managing appointments, and handling front desk operations to enhance the patient experience. This position offers the chance to work across various locations, contributing to a positive healthcare environment. If you're looking to grow in a supportive setting while making a meaningful impact, this opportunity is perfect for you.

Benefits

Competitive health benefits

403(b) retirement plan with company match

Paid Time Off (PTO)

Tuition reimbursement

Mental Health resources

Employer-paid Disability benefits

Discounts on insurance plans

Rewards & Recognition Program

Qualifications

• High School Diploma or GED required; medical office experience preferred.
• Strong communication skills and ability to work independently are essential.

Responsibilities

• Greet and register patients, ensuring a positive experience.
• Manage front desk operations including scheduling and phone calls.
• Maintain confidentiality and uphold the mission of Mercy Medical Center.

Skills

Effective communication

Independent decision making

Flexibility

Teamwork

Patient experience enhancement

Education

High School Diploma or GED

Job description

Summary

Mercy Medical Center, recognized by Newsweek as one of America’s Most Trustworthy Companies and America’s Greatest Workplaces for Women in 2023, is hiring a Patient Service Associate for our Float Pool! This float pool will service all of Mercy's Centers of Excellence, or specialty practices - from Oncology, OB/GYN, Orthopedics, and GI, to Urology, Endocrinology, Cardiology, and more. This is an ideal opportunity for motivated candidates wanting to learn and grow within a top Maryland hospital. Mercy sees patients at various hub site locations around the 695 corridor, where members of our float team would work, too.

Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!

This position may require travel to off-site/hub locations and support a variety of practices at different times.

Responsibilities

The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in ensuring a positive patient experience, as they are the first person a patient encounters when scheduling an appointment or arriving at the office.

This Patient Service Associate is expected to go to all of our Mercy locations: downtown, Overlea, Reisterstown, Lutherville, Glen Burnie, Hunt Valley, Annapolis, and Columbia.

The Patient Service Associate is responsible for all front desk operations, which include, but are not limited to:

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification of benefits
• Charge entry and payment posting

Every employee is expected to support the goals and mission of Mercy Medical Center, particularly the commitment to providing all patients easy access to high-quality care, service, and value. Mercy requires that all employees uphold its mission, including maintaining confidentiality of all patient and financial information and treating all patients with dignity and compassion.

Requirements

• Education: High School Diploma or GED
• Previous experience in a Medical Office is preferred but not required
• Must be able to work independently and make independent decisions when circumstances warrant
• Effective communication and the ability to deal tactfully with personnel, visitors, patients, physicians, customers, and the general public
• Flexibility, personal integrity, and the ability to function effectively as part of a team
• Adaptability to the changing needs of the organization, its patients, and the market
• Active contribution to a positive, congenial working environment
• Enhancing patient experience

Benefits

Benefits eligibility is based on your scheduled FTE status and job category.

• Competitive health, prescription, vision, and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company-paid holidays
• Tuition reimbursement
• Mental Health resources and other employee-related wellness opportunities through our Employee Assistance Program
• Employer-paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.