Medical Receptionist

humana; Raleigh (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid time off

TB screening program

Job summary

Humana's CenterWell Senior Primary Care is seeking a friendly Receptionist to warmly welcome patients, families, and visitors, guiding them to the right resources and helping the front desk run smoothly.

In this patient-facing role, you will verify insurance, schedule appointments, handle messages, and maintain confidentiality while keeping the reception area clean and organized.

Qualifications

• 1+ year of experience in a healthcare or customer service setting preferred.
• Excellent phone etiquette and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Answer and direct incoming calls promptly.
• Take accurate messages and deliver them promptly.
• Schedule patient appointments and coordinate transportation.
• Verify insurance information, collect payments, and assist with New Patient paperwork.
• Conduct center tours for prospective patients.
• Issue visitor passes and maintain visitor logs.
• Provide information about location, hours, and services.
• Handle daily administrative tasks and mail distribution.
• Maintain confidentiality and follow healthcare compliance guidelines.

Skills

Customer service

Phone etiquette

Organizational skills

Multi-tasking

Team oriented

Attention to detail

MS Office

Tools

Microsoft Office

Job description

Become a part of our caring community

As Receptionist you’ll be the warm welcome and trusted guide for patients, families, and visitors, helping each person feel comfortable and cared for from the moment they arrive or call.

In this important patient-facing role, you’ll support our healthcare team. You’ll do this by connecting people to the right resources, keeping daily operations running smoothly, and ensuring every interaction reflects our commitment to compassionate, high-quality care.

What You’ll Do

• Answer and direct incoming calls promptly.
• Take accurate messages and deliver them promptly.
• Schedule patient appointments, and coordinate transportation.
• Verify insurance information, collect payments, and assist with New Patient paperwork.
• Conduct center tours for prospective patients.
• Issue visitor passes, maintain accurate visitor logs, and notify team members of arrivals.
• Provide helpful, accurate information to inquiries about our location, hours, and services.
• Help with daily administrative tasks, such as booking meeting rooms, typing, organizing and distributing mail, and managing courier packages.
• Maintain confidentiality and follow all healthcare compliance guidelines in handling patient information.
• Ensure the reception area remains clean, organized, and always welcoming.
• Open and closing our center daily.

Use your skills to make an impact

Required Qualifications

• At least 1 year of experience in a healthcare setting preferred; will consider candidates with strong customer service backgrounds in retail, hospitality, or call centers.
• Passion for supporting a healthcare mission and continuously improving patient experiences.
• Excellent phone etiquette and customer service skills.
• Team-oriented mindset with a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Experience working in a value-based care model.
• Knowledge of medical terminology.
• Familiarity with EMR (Electronic Medical Records) systems.
• Bilingual in English and Spanish.

Additional Information

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate agai