Float Receptionist

humana; Raleigh (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Life insurance

Job summary

Humana's CenterWell Senior Primary Care in Raleigh, NC is seeking a Float Receptionist to manage front desk operations and deliver exceptional patient service. You will greet patients, schedule appointments, maintain EMR/CRM records, assist with billing, and support general office tasks in a fast-paced clinic.

A High School Diploma or GED is required; 1+ year healthcare or strong customer service experience; and proficiency with MS Office and phone etiquette.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in healthcare or strong customer service background.
• Must be passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors, in person and over the phone.
• Schedule appointments and coordinate with medical staff.
• Maintain patient records in EMR and CRM systems.
• Handle billing and collect copays when applicable.
• Answer inquiries and provide general information.
• Keep the reception area tidy, sanitized and stocked.
• Assist with ordering supplies and managing office inventory.

Skills

Customer service

Phone etiquette

Multitasking

Detail oriented

Team player

MS Office

Education

High School Diploma or GED

Tools

EMR Systems

CRM Systems

MS Office

Job description

Become a part of our caring community

As Float Receptionist, you will manage front desk operations in a healthcare setting while delivering excellent customer service to patients and visitors. You will support patient scheduling, communication, record maintenance, and several administrative tasks to help ensure efficient clinic operations and a positive patient experience.

As Float Receptionist, you'll welcomes patients and offer administrative support within a physician practice or center. This may include the following responsibilities:

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

Use your skills to make an impact

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications:

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information:

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunit