Medical Receptionist

Dermatology Partners; Owings Mills (MD); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

PTO & Paid Holidays

401(k) with 4% employer match

Company paid Life Insurance

Short & Long-term disability

Critical Illness and AccidentInsurance

Employee Discount

Employee Assistance Program (EAP)

Descripción de la vacante

Dermatology Partners is seeking a Medical Receptionist to be the first point of contact for patients. You will greet, check in, schedule, and guide patients through appointments while handling phone calls and emails with a warm, professional demeanor.

You will verify insurances, complete pre-registration, collect demographics and payments, and maintain a tidy, compliant front desk. Travel to regional clinics may be required as part of this role.

Formación

• Experience in medical office reception preferred but not required.
• Strong written and verbal communication skills.
• Ability to handle patient information with confidentiality.
• Willingness to travel to regional clinics.

Responsabilidades

• Greet and check in patients and manage front desk operations.
• Schedule appointments and coordinate with providers.
• Handle phone calls and emails professionally.
• Verify insurance, complete pre-registration, collect demographics and payments.
• Maintain a clean and organized reception area.
• Collaborate with clinical team to support patient care.

Conocimientos

Customer service

Communication skills

Professionalism

Adaptability to tech

Empathy & compassion

Herramientas

EMR systems

Practice management software

Descripción del empleo

The Medical Receptionist is the first point of contact for patients and plays a crucial role in delivering an exceptional patient experience. This position involves greeting and checking in patients, scheduling appointments, managing phone calls, verifying insurance, completing pre-registration, and ensuring smooth front desk operations. By maintaining efficiency, professionalism, and upholding Dermatology Partner’s core values, the Medical Receptionist helps create a welcoming and supportive environment for both patients and the clinical teamGrow TogetherWork collaboratively with providers and team members to enhance patient care, share knowledge, and support each other’s professional growth.Outcome Over EgoPrioritize patient well-being and clinical excellence over individual recognition, ensuring the best possible patient care.Commitment to ServiceProvide compassionate, efficient, and high-quality care to patients while maintaining a supportive and team-oriented clinical environment.Seize Opportunity from StruggleApproach challenges in patient care and clinic operations as opportunities to learn, adapt, and improve processes.Do the Right ThingUphold ethical standards, follow proper protocols, and ensure patient-centered care in every interaction.Expectations:Continuously learn and adapt to new systems, including Electronic Health Records (EHR), Practice Management, and insurance processes.Seek opportunities for professional development and collaboration with the team to enhance patient experience.Embrace feedback and challenges as opportunities for personal and team growth.Ensure accurate collection and documentation of patient demographics, credit card and insurance information.Maintain confidentiality and compliance with healthcare regulations in all administrative tasks.Prioritize efficiency and accuracy in scheduling, data entry, and clerical duties to support smooth office operations.Adapt to different workflows and provider preferences, focusing on solutions rather than personal preferences.Greet and assist patients with warmth, professionalism, and empathy, ensuring a welcoming environment.Respond promptly and effectively to phone calls, and emails to support patient needs.Maintain the facility’s cleanliness and organization to enhance the patient experience.Approach challenges such as insurance verifications, and system updates with persistence and problem-solving.Maintain a positive, professional demeanor under pressure in a fast-paced environment.What we offer:Medical, Dental, and Vision InsurancePTO & Paid Holiday’s401 (k) with 4% employee match-fully vestedCompany paid Life InsuranceOptions of additional Life insurance, Short & Long-term disability, Critical Illness and Accident InsuranceEmployee DiscountMonday – Friday work scheduleReferral BonusEmployee Assistance Program (EAP)Skills, Qualifications & Requirements:Adaptability to new technologies, including EMR systems and various software platforms, to enhance efficiency and patient care.Professionalism in all aspects, including punctuality, organization, and maintaining a polished, presentable appearance.A strong ethical foundation, ensuring compliance with medical regulations and the highest standards of patient care.Strong written and verbal communication skills to ensure clarity and effectiveness in patient care and team collaboration.Dedication to delivering exceptional customer service with empathy and compassion.Must be able to travel to our other regional clinics as needed.Medical office reception experience preferred, but not required.