Medical Receptionist

Talentify; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Small business environment

Flexible scheduling

Health insurance

Dental insurance

Retirement benefits

Paid time off

Job summary

American Family Care (AFC) is seeking aPatient Services Clerk to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will help maintain patient flow and provide positive patient relations at our walk-in clinics.

The role requires strong clerical skills, basic computer knowledge, and excellent customer service. The position supports daily operations, handles registration packets, and ensures accurate documentation while

Qualifications

• High School graduate or equivalent required.
• Medical clerical experience preferred.
• Proficient with Microsoft Office and basic computer skills.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Professional appearance and phone etiquette.

Responsibilities

• Prepare the clinic for opening by reviewing the facility and opening systems.
• Greet patients and collect insurance information.
• Register patients and update records; verify insurance.
• Process patient payments and address billing issues.
• Respond to patient needs and provide outstanding customer service.
• Balance daily charges and reconcile system reports.
• Complete closing procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Carry out other duties as assigned.

Skills

Medical clerical experience

Microsoft Office

Attention to detail

Customer service

Phone etiquette

Professional appearance

Education

High school diploma or equivalent

Job description

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.